Responsible to the Head of Division, you will provide support to the sales division allocated to you through administration, reporting and customer on-boarding & retention. You will provide an effective communication channel between potential and existing customers, account executives, sales, purchasing and the production team.
Based in our Head Office, you’ll work Monday to Thursday 8.30am – 5pm, and Friday 8.30am-4pm. You are required to have experience in customer service, sales or business development and have a successful track record of building relationships in B2B and B2C environments. You should be able to work under pressure and achieve set KPIs. You must be IT literate, fluent in English, experienced with Microsoft Office and business administration. Ideally, you’ll be a great communicator, fast-paced and self-motivated. You should be organised and have great attention to detail. It is important in this role to be approachable and have a good character.
MAIN RESPONSIBILITIES:- Responsible for supporting the Division Sales Manager with administrative tasks.
- Build relationships and customer loyalty in order to maximise opportunities as they arise.
- Develop relationships and communicate effectively across different platforms ensuring excellence in customer service.
- Organise and manage regular client visits to analyse customer needs, preparing presentations to relay relevant information.
- Develop a thorough understanding of customer needs and requirements through a consultative Account Management style.
- Conduct range reviews at relevant intervals to ensure customer range meets the needs of the account.
- Develop mutual growth and profitability.
- Work with Sales and Account Executives to establish high volume / high margin products.
- Introduce new and existing products to customers and agree best routes to market, necessary sales activity and goals for revenue growth.
- Provide updates on rising and falling products.
- Research and benchmark products from competitors.
- Assist in development and promote the culture of continuous improvement, thereby recommending and implementing authorized changes.
- Comply with Health & Safety regulations at all times.
- Maintain good housekeeping of the department including the equipment within it.
- Ensure high standards of conduct, appearance and behaviour are met at all times.
- Communicate effectively with all team members, colleagues and management team.
- Participate in the company stock takes when necessary.
Medical Laboratory Aide employer: Client 2
As a Medical Laboratory Aide at our Head Office, you will thrive in a dynamic work environment that prioritises employee growth and development. We foster a culture of collaboration and continuous improvement, offering comprehensive training and support to help you excel in your role. With a focus on work-life balance and a commitment to excellence in customer service, we provide a rewarding workplace where your contributions are valued and recognised.
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical Laboratory Aide role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built relationships in B2B and B2C environments, as we love seeing real-life experiences.
Show Off Your IT Skills:Since being IT literate is key for this position, make sure to mention your proficiency with Microsoft Office and any other relevant software. We appreciate candidates who can hit the ground running with tech!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Client 2
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Laboratory Aide. Familiarise yourself with the key tasks mentioned in the job description, like supporting the sales division and building customer relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since effective communication is crucial for this position, prepare examples of how you've successfully communicated with customers or colleagues in the past. Think about times when you resolved issues or built strong relationships. Practising these anecdotes will help you convey your experience confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for this role, so be ready to discuss how you manage your time and tasks. You could mention specific tools or methods you use to stay on top of your workload. Consider sharing a situation where your organisational skills led to a successful outcome, especially in a high-pressure environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or growth opportunities. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer and leave a lasting impression.
