At a Glance
- Tasks: Manage client relationships and drive performance across key accounts in a dynamic digital marketing environment.
- Company: Join Clicky, a leading digital marketing agency with a collaborative and innovative culture.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days annual leave, and additional perks.
- Other info: Opportunity for growth and to stay ahead in the fast-paced digital landscape.
- Why this job: Be a trusted advisor to top clients and make a real impact on their success.
- Qualifications: 3+ years in account management with strong communication and digital marketing skills.
The predicted salary is between 39000 - 45000 £ per year.
£39-45k + Benefits & Bonus / Hybrid WFH / 47 Lever St, Manchester M1 1FN
As a Senior Account Manager at Clicky, you will oversee all aspects of client relationships and performance across key client accounts, while supporting the wider team in providing exceptional service. You are a trusted Digital Marketing advisor and a strategic partner to our clients.
Position: Senior Account Manager
Department: Client Services
Hours of Work: 39.5 hours per week (We follow a hybrid working model, with core days in the Manchester office 1 day per week).
Reports to: Head of Client Services
Annual Leave: 25 days + birthday + 8 bank holidays per annum
Senior Account Manager success measures:
- Client Retention
- Client Growth
- Client Net Promoter Score (NPS)
- Client Performance Targets (CPTs)
Key Responsibilities:
- Provide high-level strategic oversight for a portfolio of key client accounts, serving as the primary bridge between client business objectives and agency execution.
- Act as a strategic partner to mid-to-senior level stakeholders (e.g., CEOs, C-suite), navigating complex organisational structures to maintain and grow agency influence.
- Translate complex client requirements into actionable internal briefs for specialists, ensuring projects are delivered on time, to brief, and within budget.
- Critically evaluate specialist work against client objectives, providing constructive feedback to internal teams before delivery.
- Proactively map and build a network of key decision-makers within client businesses to insulate the agency from risk.
- Ensure that you’re aware of changes to our clients’ business, industry or competitors - use this insight to steer account activity from a specialist point of view.
- Play a lead role in financial forecasting, ensuring the accuracy of retained revenue projections.
- Identify cross-sell and up-sell opportunities, pushing specialist teams to suggest innovative ideas that align with the client's commercial goals.
- Own the renewal process across your portfolio, leading the conversation around performance, budgets, and future ways of working.
- Partner with the Head of Client Strategy to lead Quarterly Strategy Sessions (QSSs), translating complex data into actionable business recommendations for client leadership.
- Be instrumental in the creation of new client contracts, ensuring a deep technical understanding of every Statement of Work (SOW).
Client Experience, Satisfaction & Advocacy:
- Own the end-to-end formal onboarding process for new key accounts, including technical setup, client kick-off meetings, and internal briefing.
- Monitor and maintain high client satisfaction scores (NPS). Anticipate potential friction points and resolve them before they impact the contract.
- Lead bi-weekly/monthly meetings and steer Quarterly Strategy Sessions (QSS), turning granular data into high-level business insights and strategy.
- Stay at the forefront of the digital landscape (SEO, Paid Social, Web, and AI trends) and turn these trends into
Senior Account Manager in Manchester employer: Clicky
At Clicky, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a hybrid working model, generous annual leave, and a commitment to employee growth through strategic training and development opportunities, we empower our Senior Account Managers to thrive in their roles while building meaningful client relationships in the vibrant city of Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your insights about digital marketing trends. This will position you as a knowledgeable partner, just like the trusted advisor they’re looking for.
✨Tip Number 3
Prepare for those interviews! Research the company and their clients, and think about how you can contribute to their success. Bring examples of how you've driven client growth and satisfaction in the past – it’ll show you’re ready to take on the challenge.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and stand out from the crowd. Plus, it shows you’re genuinely interested in joining our team at Clicky.
We think you need these skills to ace Senior Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Senior Account Manager role. Highlight your experience in account management and any relevant digital marketing skills. We want to see how you can be a strategic partner for our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for digital marketing and how your previous experiences align with the responsibilities listed in the job description. Let us know why you're the perfect fit for Clicky!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to retain clients and drive growth. Numbers speak volumes, so if you've improved client satisfaction scores or increased revenue, shout about it!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Clicky
✨Know Your Clients Inside Out
Before the interview, research Clicky’s key clients and their industries. Understand their business objectives and how digital marketing strategies can help them achieve these goals. This will show your potential employer that you’re not just a candidate, but a strategic partner who can add real value.
✨Showcase Your Communication Skills
As a Senior Account Manager, you'll need to communicate effectively with senior stakeholders. Prepare examples of how you've successfully navigated complex client relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal skills.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you’ve previously translated complex client requirements into actionable plans. Think of specific instances where your strategic oversight led to client growth or retention. This will illustrate your ability to act as a trusted advisor and your understanding of the agency's commercial health.
✨Prepare for Financial Discussions
Since revenue forecasting is a key part of the role, brush up on your financial acumen. Be prepared to discuss how you've managed budgets, identified growth opportunities, and ensured profitability in previous roles. This will show that you can handle the commercial aspects of account management with confidence.
