At a Glance
- Tasks: Build relationships with schools and empower teachers through engaging training sessions.
- Company: Join ClickView, a mission-driven company transforming education with video.
- Benefits: Enjoy flexible hours, remote work options, and wellbeing leave to support your lifestyle.
- Other info: Be part of a passionate team dedicated to improving learning experiences worldwide.
- Why this job: Make a real impact in education while developing your skills in a supportive environment.
- Qualifications: Experience in customer success or education is a plus; strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Why Join Us? Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world. Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated! Ready to discover your potential with us?
The Role With over 7000 schools using ClickView Worldwide, ClickView is seeking a driven and dedicated individual to develop and maintain customer relationships with decision makers using our product in schools. The ideal candidate will have the ability to build rapport with customers to ensure the product is actively used by teachers and students within schools.
Responsibilities
- Oversee a portfolio of schools as the primary contact by developing and maintaining strong relationships with key stakeholders to foster trust and collaboration.
- Deliver training sessions, workshops, and webinars to educate customers about product features and best practices, ensuring they have the necessary tools for success.
- Maximise usage within schools by using data and tracking engagement metrics to identify areas for improvement or risk.
- Ensure successful subscription renewals by proactively building account plans that address client needs and opportunities for growth.
- Gather customer feedback to relay to product development teams to drive continuous improvements in the product and offerings.
- Provide regular reports on customer success metrics, progress, and insights to the management team via OKR targets.
- Work closely with Customer Success and technical teams to address customer inquiries, elevate and resolve product issues, and provide timely support to enhance the customer experience.
Requirements
- Experience in a similar Account Manager or customer success role is highly regarded.
- Background in Teaching, Education or EdTech is preferable.
- Comfortable working to revenue targets with the existing customer base.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Problem-solving mindset with a customer-centric approach.
- Ability to manage multiple priorities and work independently.
- Ability to work autonomously and to take responsibility for the customer journey.
- Passionate about online learning and education technology.
Benefits
- Extra paid Wellbeing and Volunteering leave – to care for yourself and others.
- Flexible working hours and arrangements – to accommodate for different working preferences and personal situations.
- 100 days working from anywhere – work remotely from a different location for up to 100 calendar days per year.
- Employee discounts – we offer all employees access to a wide range of discounts to support their wellbeing and financial health.
- Learning and Development budgets – access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you.
- Wellbeing Policy – with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do.
- Generous parental leave policy – we offer 16 week’s full pay.
Customer Success Manager in London employer: ClickView
At ClickView, we are not just an employer; we are a community dedicated to transforming education through innovative video solutions. Our flexible working arrangements, generous wellbeing policies, and commitment to employee development create an inspiring work culture where your ideas are valued and your career can flourish. Join us in making a meaningful impact on the future of learning while enjoying unique benefits like 100 days of remote work and extra paid leave for wellbeing and volunteering.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like ClickView looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Customer Success Manager at ClickView, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at ClickView, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of ClickView and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at ClickView
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that ClickView might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at ClickView.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
