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- Tasks: Support customers by managing faults and coordinating engineering tasks.
- Company: Join Telent, a leader in technology supporting the UK's critical digital infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on cinema and shopping.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Previous experience in data management and strong communication skills required.
- Other info: This role offers hybrid working options and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.
Reporting into the Contract Support Manager you will provide administrative support, fault coordination and engineering tasking. You will ensure documentation tracking and databases are maintained in accordance with contractual agreements.
What you’ll do:
- To ensure fault records are accurately maintained to time and plan
- To ensure all work is processed within the processes and procedures in place for the contact requirements
- To ensure all engineer tasking is achieved within time and to planned requirements for the contract and customer expectations
- To be the first point of contact for all customer enquiries, support, and fault calls
- To support the overall operational business, deliver excellent customer service, fault support and administrative support as required
- Ad-hoc project support, as requested
Who you are:
This would be an ideal role for an organised and enthusiastic administrator who is comfortable working under their own initiative. Communication across all levels is required from this role, so an ability to communicate confidently and professionally is required.
Key Requirements:
- Experience of data management and information transfer requiring accuracy and attention to detail
- Excellent communication skills
- Strong Microsoft Office experience
- Previous experience of Oracle
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent: We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Hybrid = #LI-Hybrid #TJ-HYBRID
About Us
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together. We are guided by our values and behaviours: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focussed.
Customer CoOrdinator (Previous Relevant Experince is Required) employer: ClickTrader
Contact Detail:
ClickTrader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer CoOrdinator (Previous Relevant Experince is Required)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer CoOrdinator. Understanding the specific tasks, such as fault coordination and documentation tracking, will help you demonstrate your relevant experience during discussions.
✨Tip Number 2
Brush up on your communication skills. Since this role requires you to be the first point of contact for customer enquiries, practice articulating your thoughts clearly and confidently to make a great impression.
✨Tip Number 3
Highlight your experience with data management tools, especially Oracle and Microsoft Office. Be prepared to discuss how you've used these tools in previous roles to ensure accuracy and attention to detail.
✨Tip Number 4
Research Telent's values and culture. Being able to align your personal values with theirs, particularly around inclusivity and collaboration, can set you apart as a candidate who truly fits their team.
We think you need these skills to ace Customer CoOrdinator (Previous Relevant Experince is Required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Customer CoOrdinator role. Emphasise your administrative skills, data management experience, and any previous roles where you provided customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your past experiences have prepared you for the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent communication is key for this position, provide examples in your application that demonstrate your ability to communicate effectively across different levels. This could include experiences from previous jobs or projects.
Showcase Technical Proficiency: Mention your strong Microsoft Office skills and any experience with Oracle. If you have completed any relevant training or certifications, be sure to include those as well to strengthen your application.
How to prepare for a job interview at ClickTrader
✨Showcase Your Organisational Skills
As a Customer CoOrdinator, being organised is key. Prepare examples from your previous experience where you successfully managed multiple tasks or projects simultaneously. Highlight how your organisational skills contributed to meeting deadlines and maintaining accuracy.
✨Demonstrate Excellent Communication
Since the role requires effective communication across all levels, practice articulating your thoughts clearly. Be ready to discuss how you've handled customer enquiries or fault calls in the past, showcasing your ability to communicate confidently and professionally.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with Microsoft Office and Oracle, as these are essential for the role. Brush up on your skills and be prepared to discuss how you've used these tools in your previous roles to manage data and support administrative tasks.
✨Understand the Company Culture
Research Telent's values and commitment to diversity and inclusion. Be ready to discuss how you align with their culture and how you can contribute to creating an inclusive environment. This shows that you’re not just interested in the job, but also in being part of their team.
