Billing Specialist

Job Details Pay: $40,000–$48,000 a year Job Type: Full-time, Permanent Shift and Schedule: Monday to Friday Location: Bolton, ON L7E 4G4 About Freightcom: Freightcom offers small, medium, and large-sized businesses an efficient and cost-effective shipping solution based on deep shipping industry knowledge. Founded in 2010, Freightcom has rapidly grown into a world-class technology company offering innovative solutions with freight transportation services. Position Overview We are seeking a highly skilled and motivated Billing Specialist with expertise in financial analysis, customer service, and dispute resolution to join our dynamic team. As a Billing Specialist, you will play a crucial role in reviewing and analyzing invoices, handling customer inquiries, and ensuring the accuracy of financial information. Responsibilities and Duties Handle customer inquiries in a timely, professional manner via phone and e-mail. Address customer complaints, providing appropriate solutions and alternatives within specified time limits; follow up to ensure resolution. Initiate disputes with carriers on behalf of customers. Review and analyze invoices to ensure accuracy of information entered. Educate customers on best practices to avoid additional charges. Follow communication procedures, guidelines, and policies. Perform other duties as assigned. Requirements Must Have: Adherence to laws and best practices regarding dealing with customers and data. Comfort with handling numbers and processing financial information. High degree of attention to detail and trustworthiness. Excellent knowledge of MS Office (particularly Excel) and ER software (JDE or other). Prefer to Have: 1 year of experience as a Billing Specialist. Experience in the Freight/Logistics Industry, particularly in LTL or Courier services. Qualifications Bachelor’s degree in Business Administration or equivalent. Benefits Extended health care On-site parking Paid time off Schedule Monday to Friday Ability to commute/relocate: Bolton, ON L7E 4G4: reliably commute or plan to relocate before starting work (required) #J-18808-Ljbffr