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Billing Specialist

Bolton Full-Time 28800 - 34560 £ / year (est.) No home office possible

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Job Details

Pay: $40,000–$48,000 a year

Job Type: Full-time, Permanent

Shift and Schedule: Monday to Friday

Location: Bolton, ON L7E 4G4

About Freightcom:

Freightcom offers small, medium, and large-sized businesses an efficient and cost-effective shipping solution based on deep shipping industry knowledge. Founded in 2010, Freightcom has rapidly grown into a world-class technology company offering innovative solutions with freight transportation services.

Position Overview

We are seeking a highly skilled and motivated Billing Specialist with expertise in financial analysis, customer service, and dispute resolution to join our dynamic team. As a Billing Specialist, you will play a crucial role in reviewing and analyzing invoices, handling customer inquiries, and ensuring the accuracy of financial information.

Responsibilities and Duties

Handle customer inquiries in a timely, professional manner via phone and e-mail.
Address customer complaints, providing appropriate solutions and alternatives within specified time limits; follow up to ensure resolution.
Initiate disputes with carriers on behalf of customers.
Review and analyze invoices to ensure accuracy of information entered.
Educate customers on best practices to avoid additional charges.
Follow communication procedures, guidelines, and policies.
Perform other duties as assigned.

Requirements

Must Have:

Adherence to laws and best practices regarding dealing with customers and data.
Comfort with handling numbers and processing financial information.
High degree of attention to detail and trustworthiness.
Excellent knowledge of MS Office (particularly Excel) and ER software (JDE or other).

Prefer to Have: