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- Tasks: Deliver top-notch customer service and manage point of sale operations.
- Company: Join Clicks Group, a leading health and beauty retailer.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Why this job: Be a brand ambassador and help customers feel their best every day.
- Qualifications: Grade 12 and experience in retail or customer service.
- Other info: Dynamic team atmosphere with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
Job Purpose: To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure shop assistant/cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant/cashiers in line with the work schedule, company policies and labour legislation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum Requirements:
- Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
Skills, Abilities And Job Related Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment Equity.
Service Advisor - Clicks Bryanston employer: Clicks Group
Contact Detail:
Clicks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Clicks Bryanston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clicks Group. Understand their values and what they stand for in the health and beauty industry. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and retail operations. Think about your past experiences and how they relate to the role of a Service Advisor. We want you to feel confident when discussing your skills!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. A smart outfit shows that you take the opportunity seriously and are ready to represent the Clicks brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Service Advisor - Clicks Bryanston
Some tips for your application 🫡
Show Your Passion: Let your love for health and beauty shine through in your application. We want to see how you connect with our mission of helping people look and feel good!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and retail. We’re looking for those who can deliver service excellence, so showcase your skills that align with the role.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’d be a great fit for the Service Advisor position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role.
How to prepare for a job interview at Clicks Group
✨Know Your Products
Before the interview, make sure you brush up on Clicks' health and beauty products. Being knowledgeable about their offerings will show your passion for the industry and help you answer questions confidently.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues or went above and beyond to ensure customer satisfaction, as this role is all about service excellence.
✨Understand Retail Operations
Familiarise yourself with retail operations, especially around point of sale activities. Be ready to discuss how you would manage stock, cash, and staff effectively while maintaining high standards of service.
✨Showcase Leadership Qualities
As a Service Advisor, you'll be overseeing shop assistants and cashiers. Prepare to talk about your leadership style and how you motivate and train team members to deliver exceptional service.