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- Tasks: Deliver top-notch customer service and manage store operations efficiently.
- Company: Join Clicks Group, a leading health and beauty retailer.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Why this job: Be a brand ambassador and help customers feel their best every day.
- Qualifications: Grade 12 and experience in retail or customer service required.
- Other info: Dynamic team atmosphere with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
Job Purpose: To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure shop assistant/cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant/cashiers in line with the work schedule, company policies and labour legislation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum Requirements:
- Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
Skills, Abilities And Job Related Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment Equity.
Service Advisor - Clicks Bryanston in London employer: Clicks Group
Contact Detail:
Clicks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Clicks Bryanston in London
✨Tip Number 1
Get to know the company! Research Clicks Group and understand their values and products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering service excellence, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join Clicks Group. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor - Clicks Bryanston in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for health and beauty products shine through. We want to see that you genuinely care about helping customers look and feel their best!
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. We love seeing how your past roles have prepared you for the Service Advisor position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Clicks Group
✨Know Your Products
Before the interview, make sure you have a solid understanding of Clicks' health and beauty products. Familiarise yourself with their latest promotions and offerings so you can confidently discuss them during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you resolved customer queries efficiently, as this role is all about ensuring service excellence at the point of sale.
✨Demonstrate Leadership Qualities
As a Service Advisor, you'll be overseeing shop assistants and cashiers. Be ready to discuss your leadership style and provide examples of how you've motivated and trained team members in previous roles.
✨Understand Stock Management
Brush up on your knowledge of stock management principles and cash controls. Be prepared to discuss how you would minimise shrinkage and ensure effective stock management in the store.