At a Glance
- Tasks: Deliver top-notch customer service and manage point of sale operations efficiently.
- Company: Join Clicks Group, a leading health and beauty retailer.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for personal development.
- Why this job: Be a brand ambassador and help customers look and feel their best.
- Qualifications: Grade 12 and experience in a customer-facing retail role.
The predicted salary is between 30000 - 40000 € per year.
Listing reference: click_
Listing status: Online
Apply by: 24 February 2026
Position Summary
- Industry: Wholesale & Retail Trade
- Job category: Other: FMCG, Retail, Wholesale and Supply Chain
- Location: Bryanston
- Contract: Permanent
- Remuneration: Market Related
- EE position: Yes
About Our Company
Clicks Group Introduction
Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
Job Purpose:
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure shop assistant/cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant/cashiers in line with the work schedule, company policies and labour legislation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum Requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
Skills, Abilities And Job Related Knowledge
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted.
We are committed to the principles of Employment Equity.
Service Advisor - Clicks Bryanston in England employer: Clicks Group
At Clicks Group, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Service Advisor in Bryanston, you will enjoy competitive remuneration, comprehensive training, and the opportunity to be part of a team dedicated to delivering exceptional customer service in the health and beauty sector. Join us to make a meaningful impact while enjoying the benefits of working in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Clicks Bryanston in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clicks Group. Understand their values and what they stand for in the health and beauty industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and retail management. Think about your past experiences and how they relate to the role of a Service Advisor. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look professional and approachable. It shows that you take the opportunity seriously and are ready to represent the Clicks brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Service Advisor - Clicks Bryanston in England
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for health and beauty products in your application. Share any relevant experiences or interests that highlight your passion for helping customers look and feel their best.
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any retail management skills you have, as these are key to delivering service excellence at Clicks.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We want to know why you're the perfect fit for the role, so make sure to address the key responsibilities and how your skills align with them.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Clicks Group
✨Know Your Products
Familiarise yourself with Clicks' health and beauty products. Being able to discuss specific items, promotions, and how they can benefit customers will show your passion and knowledge, making you stand out as a candidate.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role is all about service excellence.
✨Understand Operational Activities
Brush up on your knowledge of point of sale operations and stock management. Be ready to discuss how you would ensure efficient cash handling and minimise shrinkage, as these are key responsibilities of the Service Advisor role.
✨Showcase Leadership Qualities
Since you'll be overseeing shop assistants and cashiers, think of examples that highlight your leadership skills. Discuss how you motivate and train team members to deliver exceptional service, aligning with Clicks' values.
