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- Tasks: Provide expert advice on health, nutrition, and supplements to customers.
- Company: Join Clicks Group, a leader in health and wellness retail.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a difference in people's health while building customer loyalty.
- Qualifications: Must have basic health knowledge and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job Objectives:
- To deliver exceptional customer service through in‑store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
- To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
- To drive healthcare sales in line with targets through promotion of a broad range of brands by cross‑selling and upselling to increase profitability.
- To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
- To prevent wastage in own area by adhering to stock rotation principles.
- To prevent stock losses by following all risk management policies and principles.
- To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
- To assist in product merchandising by following the merchandising guidelines and procedures.
- To adhere to all store standard operating procedures.
- To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Job Knowledge:
- Essential: Basic health, fitness and supplements product knowledge
- Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management)
Job Related Skills:
- Essential: Good communication and interaction skills
- Essential: Customer and service orientation
- Essential: Selling skills
- Essential: Merchandising skills
Job Experience:
- Essential: At least 1 year related experience
- Essential: Experience working with sports nutrition and vitamin related products
- Essential: Selling skills; customer related training
Education:
- Essential: Matric (50% pure/ 50% lit)
- Essential: Pass in Life Science/Physics
Contractual hours: 27 - 40hrs
Kindly note only applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan.
Wellness Advisor - Clicks Hayfields employer: Clicks Group Limited
Contact Detail:
Clicks Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellness Advisor - Clicks Hayfields
✨Tip Number 1
Get to know the company inside out! Research Clicks Group and their values, especially around health and wellness. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your selling skills! Think of scenarios where you might need to upsell or cross-sell products. Role-playing with a friend can help you feel more confident when it comes to talking to customers about healthcare and supplements.
✨Tip Number 3
Be proactive during your interview! Ask questions about their stock management principles or how they promote customer loyalty. This shows you're not just interested in the job, but also in contributing to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and serious about landing that Wellness Advisor role.
We think you need these skills to ace Wellness Advisor - Clicks Hayfields
Some tips for your application 🫡
Know Your Stuff: Make sure you brush up on your health, fitness, and supplement knowledge. We want to see that you can provide knowledgeable advice to customers, so show us you’re passionate about the products!
Tailor Your Application: When applying, tailor your CV and cover letter to highlight your relevant experience in retail and customer service. We love seeing how your skills match what we’re looking for, so don’t hold back!
Show Off Your Selling Skills: Since this role involves driving sales, be sure to mention any past experiences where you’ve successfully upsold or cross-sold products. We want to know how you can help boost our sales!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Clicks Group Limited
✨Know Your Products
Familiarise yourself with the health, fitness, and supplement products that Clicks offers. Be prepared to discuss specific brands and their benefits, as well as how they can meet customer needs. This knowledge will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you provided exceptional customer service. Highlight situations where you went above and beyond to assist customers, especially in a retail environment. This will demonstrate your ability to deliver the high standards of service that Clicks values.
✨Understand Stock Management Principles
Brush up on stock management principles, including stock rotation and risk management. Be ready to discuss how you’ve applied these in previous roles or how you would approach them in this position. This shows that you understand the operational side of the business, which is crucial for driving sales.
✨Practice Your Selling Techniques
Think about your upselling and cross-selling strategies. Prepare to discuss how you would promote various products to customers effectively. Role-playing common customer scenarios can help you feel more confident and articulate during the interview.