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- Tasks: Deliver excellent customer service and manage point of sale operations.
- Company: Join Clicks Group, a leading health and beauty retailer.
- Benefits: Permanent position with opportunities for growth and development.
- Why this job: Be the face of Clicks, helping customers feel good while saving money.
- Qualifications: Basic maths skills and a passion for customer service.
- Other info: Dynamic retail environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 20000 - 30000 £ per year.
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem‑solving skills
- Strong customer orientation
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Coping with Pressures and Setbacks
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Desirable: Maths 50% and English 50% at Grade 12 level
Shop Assistant / Cashier X2- Clicks Bedford employer: Clicks Group Limited
Contact Detail:
Clicks Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant / Cashier X2- Clicks Bedford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clicks Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Shop Assistant/Cashier. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent Clicks Group well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Shop Assistant / Cashier X2- Clicks Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shop Assistant role. Highlight any customer service experience and retail knowledge you have, as this will show us you're a great fit for the position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific reasons why you want to work with us at Clicks and how you can contribute to delivering excellent customer service.
Show Off Your Skills: In your application, don’t forget to showcase your problem-solving skills and ability to work under pressure. We love candidates who can demonstrate their planning and organising skills, so give us examples of how you've used these in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Clicks team!
How to prepare for a job interview at Clicks Group Limited
✨Know Your Stuff
Familiarise yourself with Clicks Group and their values. Understand their commitment to customer service and how they aim to be the first choice in health and beauty retail. This will help you align your answers with their mission during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you resolved issues or went above and beyond for a customer, as this is crucial for a Shop Assistant role.
✨Brush Up on Basic Maths
Since you'll be handling cash and processing transactions, make sure you're comfortable with basic maths calculations. You might even want to practice some quick mental maths to boost your confidence before the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presenting yourself well in a retail environment.
