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- Tasks: Lead and optimise daily operations, ensuring a high-quality experience for customers and mechanics.
- Company: Join ClickMechanic, a fast-growing tech company revolutionising the automotive industry.
- Benefits: Enjoy remote work, private health insurance, training allowance, and extra holiday days.
- Other info: Be part of a team that values innovation and offers excellent career growth opportunities.
- Why this job: Make a real impact by improving operations with AI and automation in a dynamic environment.
- Qualifications: Experience in operational management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
We’re seeking an organised, analytical, and execution focused Head of Operations to lead and optimise the day-to-day running of our business operations, including Customer Service, Mechanic Operations, and the AutoTech team. This role owns execution across our marketplace once a booking is placed, ensuring we deliver a reliable, efficient, and high-quality experience for both customers and mechanics. You’ll work closely with the Director of Operations to execute against the company’s operational strategy, while taking full ownership of delivery, performance, and team leadership. This is a hands-on role for someone who can move quickly, take ownership, and drive meaningful improvements.
Operations Management: Be the overall owner for all processes once a request is placed via our platform and their performance. Ensure smooth day-to-day running of operations and deliver a high-quality experience for customers and mechanics. Take accountability for key metrics such as fulfilment, cost per booking, customer satisfaction, and interactions per booking.
People: The operations function represents a large part of the business, and you’ll be responsible for managing, growing, and developing a high-performing team. Set clear expectations, build accountability, and create a low-friction environment where people take ownership of results.
Process: You will need to be someone that is process driven and has the ability to build teams and improve processes that work efficiently and that can scale effectively with the business.
Automation and AI: Identify and implement opportunities to reduce manual work through better tooling, automation, and AI. Focus on practical improvements that increase speed, quality, and efficiency.
Execution and performance: Turn strategy into clear actions and deliver them at pace. Identify issues early, prioritise effectively, and take ownership of solving them. Run experiments and implement changes that improve operational and commercial performance.
Supply and marketplace health: Ensure strong supply coverage in key areas while maintaining quality. Improve mechanic engagement, retention, and performance. Work closely with marketing and partnerships to balance supply and demand.
Product: Work closely with product and engineering to improve the customer and mechanic experience. Provide clear input on priorities based on operational impact and help deliver changes that reduce friction and improve performance.
Process and systems: Own and improve operational processes to increase efficiency and reduce errors. Take responsibility for the systems used by the operations team, including Zendesk, Aircall, Pipedrive and others.
Requirements
Experience: Experience running and improving an operational function in a high-growth consumer start-up/scale-up or marketplace business. Comfortable owning performance against key operational metrics and delivering measurable improvements.
Leadership: Strong leadership skills with the ability to build trust, set clear expectations, and hold people accountable. Experience managing teams and developing individuals. Comfortable working with stakeholders across the business.
Execution focus: Strong bias for action with a track record of getting things done. Able to take ownership, make decisions without perfect information, and deliver results at pace.
Analytical: Strong analytical thinking and decision-making skills. Comfortable working with data to identify problems and guide actions. Confident using Excel or Google Sheets.
Systems and AI mindset: Interested in using tools, automation, and AI to improve how work gets done. Able to identify practical use cases and implement them effectively.
Process: Enjoys getting into the details of how things work and improving them. Experience in analysing, redesigning, and implementing processes that improve both efficiency and customer experience.
Benefits
Why ClickMechanic? Founded in 2012, the company has grown quickly to offer nationwide coverage and is backed by such institutional investors as 500 Startups and Forward Partners, and angel investors including the former CEO of JustEat and Chairman of Treatwell.
Benefits: Fully remote-first working environment, Private Health Insurance, Monthly Juno points to spend on anything you choose, Additional holiday days awarded based on your tenure, £500 annual training allowance, Plus 4 standard Hubble passes per month (with the option for more if needed), giving you the flexibility to work from shared workspaces whenever you want a change of scenery.
Head of Operations employer: ClickMechanic
Contact Detail:
ClickMechanic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your skills can help improve their processes. Show them you’re not just another candidate, but someone who’s genuinely excited about what they do!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations management. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Show Your Analytical Side: Since we’re all about data-driven decisions, include examples of how you’ve used analytics to improve processes or performance in your previous roles. We love a good story backed by numbers!
Demonstrate Leadership Skills: We’re looking for someone who can lead a team effectively. Share specific instances where you’ve built trust, set expectations, and held your team accountable. This will show us you’re the right fit for our culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at ClickMechanic
✨Know Your Metrics
As a Head of Operations, you'll be accountable for key metrics like fulfilment and customer satisfaction. Brush up on these metrics before your interview and be ready to discuss how you've improved them in past roles. This shows you understand the importance of data-driven decision-making.
✨Showcase Your Leadership Style
You'll be managing a large team, so it's crucial to convey your leadership approach. Prepare examples of how you've built trust and accountability within teams. Highlight any specific strategies you've used to develop individuals and foster a high-performing environment.
✨Demonstrate Process Improvement Skills
The role requires a strong focus on process optimisation. Be ready to share specific instances where you've redesigned processes to enhance efficiency. Discuss any tools or methodologies you've implemented, especially those involving automation or AI, to streamline operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you prioritised and executed solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.