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- Tasks: Support and guide users through cases, chat, and community interactions.
- Company: Join ClickHouse, a leader in open-source database technology.
- Benefits: Flexible remote work, healthcare contributions, stock options, and generous time off.
- Why this job: Make a real impact by helping users with cutting-edge database solutions.
- Qualifications: Experience in technical support or related fields, strong communication skills.
- Other info: Dynamic global team with opportunities for learning and growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Technical Customer Support Engineer - Dutch speaking (remote) role at ClickHouse.
About ClickHouse
Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba.
What you will be doing:
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Developing solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
- Working closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers.
- Assisting with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
What you bring along:
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.
- Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
- A mindset of teamwork, global engagement, empathy, and solving challenging problems.
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet.
- The ability to build trusted relationships with colleagues, customers, and partners.
- You are self-driven, curious, and eager to continuously learn and grow.
Bonus points:
- Experience with ClickHouse.
- Experience with OSS and open-source technologies, as a user, community member, or contributor.
- Experience with Azure, GCP or AWS.
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.
Compensation
For roles based in the United States, you can find above our typical starting salary ranges for this role, depending on your specific location. The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location. If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com.
Perks:
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you are a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Equal Opportunity & Privacy
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Technical Customer Support Engineer - Dutch speaking (Remote) in London employer: Clickhouse
Contact Detail:
Clickhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Engineer - Dutch speaking (Remote) in London
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at ClickHouse on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, participate in online tech meetups or webinars related to ClickHouse. This not only showcases your knowledge but also helps you connect with the community.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research common technical questions for Customer Support Engineers and practice your answers. Don’t forget to highlight your experience with SQL databases and cloud technologies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the ClickHouse team.
We think you need these skills to ace Technical Customer Support Engineer - Dutch speaking (Remote) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Support Engineer role. Highlight your experience with ClickHouse, SQL databases, and any relevant technical skills that match what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users and customers, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for technology and problem-solving, and don’t hesitate to mention any unique experiences that make you stand out.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Clickhouse
✨Know Your ClickHouse Stuff
Make sure you brush up on your knowledge of ClickHouse, especially its open-source features and cloud capabilities. Familiarise yourself with SQL databases and OLAP concepts, as these will likely come up during the interview.
✨Show Off Your Communication Skills
Since this role involves supporting users and customers, practice articulating your thoughts clearly in both English and Dutch. Prepare to discuss how you've effectively communicated technical solutions in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of challenging problems you've solved in past positions. Think about specific scenarios where you had to troubleshoot or provide support, and explain your thought process and the outcome.
✨Emphasise Teamwork and Empathy
This role requires collaboration with various teams. Highlight your experience working in a team environment and your ability to build relationships. Share instances where you've shown empathy towards customers or colleagues to resolve issues.
