At a Glance
- Tasks: Convert phone sales enquiries into bookings and deliver exceptional customer experiences.
- Company: Join Click Go Holidays, a multi-award-winning online travel company in Dublin.
- Benefits: Enjoy uncapped commission, monthly awards, and opportunities for educational trips.
- Other info: Flexible working options and a vibrant city centre location await you.
- Why this job: Be part of a growing team that values customer service and innovation in travel.
- Qualifications: Sales experience, passion for travel, and excellent communication skills are essential.
The predicted salary is between 26100 - 31900 £ per year.
Company Description
Click Go Holidays is a multi-award-winning online travel company based in Dublin City Centre. We provide consumers with an easy-to-use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide.
For Click Go Holidays, our point of differentiation in the market is our focus on delivering excellent customer service. From the initial enquiry and booking to post-holiday, we want our customers to have a great holiday and for every engagement with Click Go Holidays to leave them feeling valued and appreciated for trusting us with their holiday experience.
This approach is supported by our Trustpilot score of 4.9 and rating of ‘Excellent’. We are also the official holiday providers for Aer Lingus under the brand ‘Holidays with Aer Lingus’ and Shannon Airport under the brand ‘FlyShannon’.
Our Ambition
We have a strong ethos of best practice and best service and aim to continue our growth through investment in our service delivery and innovation, technological infrastructure, and by continuing to provide an exceptional user experience as benchmarked by Trustpilot, all coupled with a competitive product offering.
Whether booking online or through our contact centre, we want the experience to feel very different from a DIY or competitor experience. We want our customers to know we are accessible and available to them to assist with whatever question or request they may have. We want that customer service piece to be the reason that our customers stay with us and repeat book with us.
PURPOSE OF THE JOB
To convert phone sales enquiries into bookings. This role is responsible for sales across all holiday types within Click Go Holidays. The primary focus will be selling Cruise, in addition to European sun holidays, city breaks, tailor-made itineraries and worldwide destinations.
You are responsible for:
- Meeting and exceeding your assigned individual and team sales targets
Dealing with inbound sales opportunities via phone, email, social media.
Delivering 1st class Customer Experience to every customer.
Providing specialist advice to customers on destinations and properties, pre and post-booking.
Following up on potential clients and outbound sales (but no cold calling).
Upselling to existing clients where the opportunity arises.
Aligning with our core Brand values.
You will have:
- A customer-centric approach – you take great pride in delivering an excellent customer experience.
- A Passion to Sell.
- Previous sales experience, preferably in a contact centre environment.
- A keen interest in Travel or previous experience selling holidays.
- A consistent record in meeting targets and Key Performance Indicators.
- Experience receiving weekly feedback on your performance.
- Experience working with a GDS (Galileo) is a distinct advantage.
- Great verbal and written communication skills with a superb telephone manner.
- Experience with Microsoft Office and excellent computer and keyboard skills.
- A great attitude and enjoy working as part of a team.
- Efficient organisational skills with accuracy and attention to detail critical.
The Perks
- Being part of an expanding company with strong market growth potential.
- Uncapped commission payments.
- Monthly company awards.
- Frequent invitations to trade events.
- Occasional Educational trips.
- City Centre location and hybrid/Full Time remote working opportunities.
Senior Travel Consultant employer: Click
Join a leading Government organisation in Milton Keynes as a Senior VMware Engineer, where you will enjoy a hybrid work model that promotes a healthy work-life balance. With a strong commitment to employee development and a collaborative work culture, this role offers the opportunity to work on impactful projects while enhancing your skills in cutting-edge technologies. Benefit from competitive pay and the chance to contribute to meaningful public service initiatives, making this an excellent place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Travel Consultant
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Click who are looking for fresh talent for roles like Senior Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Click and give you a leg up for your Senior Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Senior Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Senior Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Travel Consultant role at Click.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Travel Consultant position at Click.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Click.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Click's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Travel Consultant.
How to prepare for a job interview at Click
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Click.
