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- Tasks: Manage IT tickets, perform hardware repairs, and ensure service levels are met.
- Company: Join a leading Government department in Plymouth.
- Benefits: Competitive pay of £18.87 per hour and valuable experience.
- Why this job: Make a difference in IT support while working on essential government projects.
- Qualifications: Must have SC clearance, UK passport, and 2+ years in PC field service.
- Other info: Opportunity for training with HP & Dell and career advancement.
The predicted salary is between 15 - 22 £ per hour.
We are recruiting for an IT Engineer to be based in Plymouth on contract to work for a leading Government department.
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
Essentials:
- Must have SC clearance or be able to gain this.
- UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 years+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
IT Engineer - Plymouth - £18.87 per hour - Umbrella CONTRACT employer: Click
Contact Detail:
Click Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer - Plymouth - £18.87 per hour - Umbrella CONTRACT
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into the role you're after. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the specific requirements of the job. We recommend practising common interview questions related to hardware repairs and service management to show you’re the right fit.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles, especially in PC field service environments. This will help you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, get clicking!
We think you need these skills to ace IT Engineer - Plymouth - £18.87 per hour - Umbrella CONTRACT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in PC field service environments. We want to see how your skills match the job description, so don’t be shy about showcasing your hardware repair expertise and any relevant training you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Engineer role. Mention your SC clearance status and your ability to join the OOH rota, as these are key requirements for us.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've triaged issues or improved service levels. We love seeing how you’ve tackled challenges in past roles, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Click
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around hardware diagnostics and repairs. Be ready to discuss your experience with PC field service environments and any specific challenges you've faced. This will show that you're not just familiar with the job but also passionate about it.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities mentioned in the job description, like queue ticket management and asset management. Prepare examples from your past work where you've successfully managed similar tasks, as this will demonstrate your capability to handle the role effectively.
✨Highlight Your Clearance and Compliance
Since SC clearance is essential for this position, be prepared to discuss your eligibility or current status. If you have a UK passport and a clean driving licence, mention these upfront to reassure them of your compliance with their requirements.
✨Show Initiative for Service Improvements
Think of potential service improvements you could suggest based on your previous experiences. During the interview, share ideas on how you could enhance service levels or streamline processes, which will show that you're proactive and committed to delivering high-quality service.