CCNA Network SC Cleared 2Nd Line Engineer - Newport - £55 Per Hour Umbrella - CONTRACT

We are recruiting for a Network Engineer - SC cleared minimum on contract to work on 12 hour shift patterns for our Defence client based in Newport. The NOC (Network) team provides Service, Support and Management capabilities to government sectors working under the Space Digital division of a Defence and Space organisation based in Newport on contract.

The responsibility of the NOC L2 Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change.

The NOC L2 Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to respond to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements.

Operating within the Service Desk escalation path, the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge.

A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the business to the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware.

Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network.

Essential

• Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools.
• Strong communications skills within the department to provide confidence and direction to peers.
• Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments.
• Accountable for the performance of the technical and operational service elements that are delivered.
• A heightened awareness of Security including compliance with JSP 440 as part of everyday working.

Desirable

• CCNA Network Accreditation or knowledge and understanding of Cisco Networks.
• Work a shift role consisting of 12 hour day/night shifts over a 4/5 day/night pattern and required to work on bank holidays including Christmas/New Year period.

In summary, the key elements are: High level technical service delivery, interpretation & analysis of raw technical data and Stakeholder Engagement. Adhere to obligations necessary to maintain a Developed Vetting security clearance.