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- Tasks: Join our team as an IT Engineer, tackling hardware repairs and managing service tickets.
- Company: Work with a leading Government organisation in Wolverhampton, making a real impact.
- Benefits: Enjoy competitive pay of £18.87 per hour and opportunities for training with HP and Dell.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to essential services.
- Qualifications: Must have SC clearance or be clearable, plus 2 years' experience in PC field service.
- Other info: Join the out-of-hours rota and enjoy a hands-on role with diverse responsibilities.
We are recruiting for an IT Engineer - preferably SC Cleared or SC Clearable on contract for a leading Government organisation based in Wolverhampton.
Essentials:
- Must have SC clearance/or be able to gain this
- UK National with a UK passport
- Must join the OOH rota and standby
- Must have a full clean driving licence
- 2 year+ experience in a PC field service environment or PC field Workshop environment
Hardware:
- Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
- Accredited or willing to go through HP & Dell - Desktop and Laptop training
Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc)
IT Engineer - Wolverhampton - £18.87 per hour umbrella - CONTRACT employer: Click
Contact Detail:
Click Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer - Wolverhampton - £18.87 per hour umbrella - CONTRACT
✨Tip Number 1
Make sure you understand the importance of SC clearance for this role. If you don't already have it, research the process to obtain it and be prepared to discuss your eligibility during any conversations with us.
✨Tip Number 2
Familiarise yourself with the specific hardware and software used in PC field service environments. Being able to speak confidently about your experience with HP and Dell products will set you apart from other candidates.
✨Tip Number 3
Highlight your experience with ticket management systems. Be ready to share examples of how you've effectively managed service levels and resolved issues in previous roles, as this is crucial for maintaining our standards.
✨Tip Number 4
Demonstrate your proactive approach to problem-solving. Think of instances where you've identified potential service improvements or streamlined processes, as this will show us that you're not just a technician but a valuable team player.
We think you need these skills to ace IT Engineer - Wolverhampton - £18.87 per hour umbrella - CONTRACT
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the IT Engineer position. Make sure you understand the essentials such as SC clearance, experience in a PC field service environment, and the need for a full clean driving licence.
Tailor Your CV: Highlight your relevant experience in PC hardware support and repairs. Include specific examples of your troubleshooting skills and any training you've received from HP or Dell. Make sure to mention your ability to manage ticket queues and stock effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your experience with hardware repairs, asset management, and your willingness to follow processes and procedures. Show enthusiasm for the role and the organisation.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. Ensure that all information is accurate and that your application presents you in the best possible light.
How to prepare for a job interview at Click
✨Understand SC Clearance Requirements
Make sure you are familiar with the SC clearance process and be prepared to discuss your eligibility. If you are not currently cleared, show your willingness to undergo the necessary checks.
✨Showcase Your Technical Skills
Be ready to talk about your experience in diagnosing and repairing hardware, especially laptops. Prepare examples of complex repairs you've handled in the past to demonstrate your expertise.
✨Familiarise Yourself with Ticket Management Systems
Since queue ticket management is a key part of the role, brush up on any ticketing systems you've used before. Be prepared to explain how you manage your workload and ensure service levels are met.
✨Highlight Your Teamwork and Communication Skills
This role involves liaising with vendors and team members, so be ready to discuss how you effectively communicate and collaborate in a team environment. Share specific examples of how you've contributed to team success.
