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- Tasks: Join our team as an IT Engineer, tackling hardware repairs and managing service tickets.
- Company: Work with a leading Government organisation in Corsham, Wiltshire, making a real impact.
- Benefits: Enjoy competitive pay of £18.87 per hour and opportunities for training with top brands.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to essential services.
- Qualifications: Must have SC clearance or be clearable, plus 2 years' experience in PC field service.
- Other info: Full clean driving licence required; join the out-of-hours rota for added flexibility.
We are recruiting for an IT Engineer - preferably SC Cleared or SC Clearable on contract for a leading Government organisation based in Corsham, Wiltshire.
Essentials:
- Must have SC clearance/or be able to gain this
- UK National with a UK passport
- Must join the OOH rota and standby
- Must have a full clean driving licence
- 2 years+ experience in a PC field service environment or PC field workshop environment
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
- Accredited or willing to go through HP & Dell - Desktop and Laptop training
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain service levels as per contract
- Hub stock management including asset management of kit in/out (scan items in/out of locations) as per contract
- Effective management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of in-warranty kit and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc.)
IT Engineer - Wiltshire - £18.87 per hour umbrella CONTRACT employer: Click
Contact Detail:
Click Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer - Wiltshire - £18.87 per hour umbrella CONTRACT
✨Tip Number 1
Make sure you understand the importance of SC clearance for this role. If you don't already have it, research the process to obtain it and be prepared to discuss your eligibility during any conversations with us.
✨Tip Number 2
Familiarise yourself with the specific hardware and software mentioned in the job description, such as HP and Dell products. Being able to demonstrate your knowledge and experience with these brands will set you apart from other candidates.
✨Tip Number 3
Highlight your experience in a PC field service environment. Be ready to share specific examples of how you've diagnosed and repaired hardware issues, as well as how you've managed ticket queues effectively in previous roles.
✨Tip Number 4
Since this role involves stock management and asset tracking, think about any relevant experience you have in these areas. Prepare to discuss how you've handled inventory or asset management in past positions to show your capability in this aspect.
We think you need these skills to ace IT Engineer - Wiltshire - £18.87 per hour umbrella CONTRACT
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the IT Engineer position. Make sure you understand the essentials such as SC clearance, experience in a PC field service environment, and the need for a full clean driving licence.
Tailor Your CV: Highlight your relevant experience in PC hardware support and repairs. Include specific examples of your troubleshooting skills and any training you've completed with HP or Dell. Make sure to mention your ability to manage ticket queues and stock effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a good fit for this role. Emphasise your experience with hardware repairs, your willingness to join the OOH rota, and your commitment to maintaining service levels as per contract.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that all information is accurate and that your documents are formatted correctly to make a professional impression.
How to prepare for a job interview at Click
✨Understand SC Clearance Requirements
Make sure you are familiar with the SC clearance process and requirements. If you are not already cleared, be prepared to discuss how you would go about obtaining this clearance and any relevant experience you have that may support your application.
✨Showcase Your Technical Skills
Be ready to discuss your experience in diagnosing, troubleshooting, and repairing hardware, especially laptops and desktops. Prepare examples of complex repairs you've handled in the past to demonstrate your technical expertise.
✨Familiarise Yourself with Queue Ticket Management
Since queue ticket management is a key part of the role, think about your previous experiences with ticketing systems. Be prepared to explain how you manage tickets effectively and ensure service levels are maintained.
✨Highlight Your Teamwork and Communication Skills
This role involves liaising with vendors and team members, so it's important to showcase your ability to work collaboratively. Prepare examples of how you've communicated effectively in past roles, especially in high-pressure situations.
