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- Tasks: Join our team as an IT Engineer, tackling hardware repairs and managing service tickets.
- Company: Work with a leading Government organisation in Lincoln, making a real impact.
- Benefits: Enjoy competitive pay of £18.87 per hour and opportunities for training.
- Why this job: Be part of a dynamic team, enhancing your skills while contributing to public service.
- Qualifications: Must have SC clearance or be clearable, plus 2 years' experience in PC field service.
- Other info: Full clean driving licence required; join the out-of-hours rota for extra challenges.
We are recruiting for an IT Engineer - preferably SC Cleared or SC Clearable on contract for a leading Government organisation based in Lincoln.
Essentials:
- Must have SC clearance/or be able to gain this
- UK National with a UK passport
- Must join the OOH rota and standby
- Must have a full clean driving licence
- 2 year+ experience in a PC field service environment or PC field Workshop environment
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
- Accredited or willing to go through HP & Dell - Desktop and Laptop training
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc)
IT Engineer - Lincoln - £18.87 per hour umbrella - CONTRACT employer: Click
Contact Detail:
Click Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer - Lincoln - £18.87 per hour umbrella - CONTRACT
✨Tip Number 1
Make sure you understand the importance of SC clearance for this role. If you don't already have it, research the process to obtain it and be prepared to discuss your eligibility during any conversations with us.
✨Tip Number 2
Familiarise yourself with the specific hardware and software used in PC field service environments. Being able to demonstrate your knowledge of HP and Dell products will give you an edge when speaking with our team.
✨Tip Number 3
Highlight your experience with ticket management systems. Be ready to share examples of how you've effectively managed service levels and resolved issues in previous roles, as this is crucial for maintaining our standards.
✨Tip Number 4
Show your willingness to learn and adapt by mentioning any relevant training or certifications you are pursuing. This demonstrates your commitment to professional development, which we value highly at StudySmarter.
We think you need these skills to ace IT Engineer - Lincoln - £18.87 per hour umbrella - CONTRACT
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the IT Engineer position. Make sure you understand the essentials such as SC clearance, experience in a PC field service environment, and the need for a full clean driving licence.
Tailor Your CV: Highlight your relevant experience in PC hardware support and repairs. Include specific examples of your troubleshooting skills and any training you've completed with HP or Dell. Make sure to mention your ability to manage ticket queues and stock effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Discuss how your skills align with the job requirements, particularly your experience with hardware repairs and asset management. Mention your willingness to join the OOH rota and standby.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Click
✨Understand SC Clearance Requirements
Make sure you are familiar with the SC clearance process and be prepared to discuss your eligibility. If you are not currently cleared, show your willingness to undergo the necessary checks.
✨Showcase Your Technical Skills
Be ready to talk about your experience in diagnosing and repairing hardware, especially laptops. Prepare examples of complex repairs you've handled and any relevant training you've completed.
✨Demonstrate Queue Management Experience
Discuss your experience with ticket management systems. Highlight how you've effectively managed service levels and provided updates on tickets in previous roles.
✨Highlight Team Collaboration
Emphasise your ability to work within a team, especially in a field service environment. Share examples of how you've communicated with team members and vendors to resolve issues efficiently.
