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- Tasks: Join our team as an IT Engineer, tackling hardware repairs and managing service tickets.
- Company: Work with a leading Government organisation in Bristol, making a real impact.
- Benefits: Enjoy competitive pay of £18.87 per hour and gain valuable experience.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment with clear career paths.
- Qualifications: 2+ years in PC field service; SC clearance preferred; full clean driving licence required.
- Other info: Must join the out-of-hours rota; training provided for HP & Dell certifications.
We are recruiting for an IT Engineer - preferably SC Cleared or SC Clearable on contract for a leading Government organisation based in Bristol.
Must join the OOH rota and standby, must have a full clean driving licence.
Requirements:
- 2 years+ experience in a PC field service environment or PC field workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain service levels as per contract.
- Hub stock management including asset management of kit in/out (scan items in/out of locations) as per contract.
- Effective management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of in-warranty kit and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc).
IT Engineer - Bristol - £18.87 per hour umbrella - CONTRACT employer: Click
Contact Detail:
Click Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer - Bristol - £18.87 per hour umbrella - CONTRACT
✨Tip Number 1
Familiarise yourself with the specific hardware and software used by the organisation. Since the role involves diagnosing and repairing HP and Dell products, having a solid understanding of these systems will give you an edge.
✨Tip Number 2
Make sure to highlight any experience you have with ticket management systems. Being able to demonstrate your ability to manage and update service tickets effectively will show that you can maintain service levels as required.
✨Tip Number 3
If you have experience in asset management or stock control, be ready to discuss it. This role requires managing Hub stock and disposals, so showcasing relevant experience will be beneficial.
✨Tip Number 4
Prepare to discuss how you've previously identified and implemented service improvements. The ability to highlight potential issues and suggest enhancements will demonstrate your proactive approach to IT support.
We think you need these skills to ace IT Engineer - Bristol - £18.87 per hour umbrella - CONTRACT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a PC field service environment. Include specific examples of hardware troubleshooting and repairs, especially complex laptop break/fix scenarios.
Highlight Relevant Skills: Emphasise your skills related to ticket management and asset management. Mention any experience with HP and Dell training or certifications, as this is crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in this IT Engineer position and how your background aligns with the requirements. Be sure to mention your willingness to join the OOH rota and standby.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A clean, professional application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Click
✨Know Your Technical Stuff
Make sure you're well-versed in diagnosing and troubleshooting hardware issues, especially with laptops and desktops. Brush up on your knowledge of HP and Dell systems, as this will likely come up during the interview.
✨Understand the Role Requirements
Familiarise yourself with the specific duties mentioned in the job description, such as queue ticket management and asset management. Be prepared to discuss how your previous experience aligns with these responsibilities.
✨Show Your Problem-Solving Skills
Be ready to provide examples of how you've handled complex repairs or service improvements in the past. This will demonstrate your ability to think critically and improve service levels.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage stock and handle disposals. Think of scenarios where you had to follow strict processes and how you ensured compliance with regulations.
