We are recruiting for a SC Cleared 2nd Line Engineer on contract to be based in Glasgow.
- Undertake incident and request tasks
- Possess 2nd line responsibility for resolving incidents to SLA
- Maintain a 2% incident per month target
- Be responsible for the completion of assigned works within allocated timeframes
- Undertake Project Tasks, supporting both internal and external Project Managers
- Undertake Non Standard Requests tasks to agreed timescales
- Proactively communicate and coordinate with Level 3 teams to highlight major level issues
- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
- Install & configure software and hardware
Your skills and experience
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
- Experience handling LTSC Channels and KIOSK is highly desirable
- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
- Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
- Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
- Excellent customer interface and customer service skills
- Some flexibility with working hours when needed
- Full UK Driving License.
UK drivers licence required as the engineer will be required to support Hub and Spoke locations. Travel to alternate locations will be provisioned via onsite van.
- SC Clearance held
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SC Cleared 2Nd Line Engineer - Glasgow - £19.33 Per Hour Umbrella CONTRACT employer: Click
As a leading IT service provider in Derby, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With competitive pay rates and opportunities for professional growth, we ensure that our team members are equipped with the latest skills and technologies, making this an ideal environment for those looking to make a meaningful impact in the IT sector.
