At a Glance
- Tasks: Resolve technical issues and support projects in a dynamic IT environment.
- Company: Join a leading tech firm in Glasgow with a focus on innovation.
- Benefits: Competitive hourly rate, flexible hours, and opportunities for skill development.
- Other info: Opportunity for travel and hands-on experience with cutting-edge technology.
- Why this job: Make a real difference by solving tech challenges and supporting teams.
- Qualifications: Strong knowledge of Windows OS and customer service skills required.
The predicted salary is between 36000 - 44000 £ per year.
We are recruiting for a 2nd Line Engineer on contract to be based in Glasgow.
- Undertake incident and request tasks
- Possess 2nd line responsibility for resolving incidents to SLA
- Maintain a 2% incident per month target
- Be responsible for the completion of assigned works within allocated timeframes
- Undertake Project Tasks, supporting both internal and external Project Managers
- Undertake Non Standard Requests tasks to agreed timescales
- Proactively communicate and coordinate with Level 3 teams to highlight major level issues
- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
- Install & configure software and hardware
- Your skills and experience
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
- Experience handling LTSC Channels and KIOSK is highly desirable
- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
- Networks experience to include an understanding of LAN/WAN/v LAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
- Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
- Working Knowledge of IT Service Management (ITSM) software (Service Now)
- Excellent customer interface and customer service skills
- Some flexibility with working hours when needed
- Full UK Driving License.
UK drivers licence required as the engineer will be required to support Hub and Spoke locations. Travel to alternate locations will be provisioned via onsite van.
2nd Line Engineer – Glasgow employer: Click
As a leading IT service provider in Derby, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With competitive pay rates and opportunities for professional growth, we ensure that our team members are equipped with the latest skills and technologies, making this an ideal environment for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer – Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Click values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Click might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Click!
✨Direct Apply to Click
Let's not forget to apply directly through the Click website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer – Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Click.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Click. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Click
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
