At a Glance
- Tasks: Lead a team of IT technicians to deliver top-notch services and solve problems on-site.
- Company: Join a leading IT service provider in East Kilbride with a vibrant team culture.
- Benefits: Competitive hourly rate, professional development, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth and collaboration.
- Why this job: Make a real impact by guiding a motivated team and enhancing IT services.
- Qualifications: Proven leadership skills and a solid understanding of Enterprise IT required.
The predicted salary is between 49500 - 60500 £ per year.
We are recruiting for a Team Leader for a leading IT service provider based on site in East Kilbride.
We're looking for a driven and organised Team Leader to join our Onsite Services Group. In this role, you'll lead a team of technicians and support staff to deliver high quality, compliant IT services to our customers. Whether you're guiding your team, problem solving on the ground, or engaging with stakeholders, you'll play a key part in keeping services running smoothly.
What you'll do
- People Leadership (50-80%)
- Lead and develop a team of on-site technicians/support staff
- Hold regular team briefings and quarterly 1:1s, fostering a positive and motivated team culture.
- Manage day to day people matters: performance, behaviour, absence, holiday, and resource planning.
- Support personal development and ensure your team has the right skills and tools to deliver excellent service.
- Oversee recruitment, onboarding, and off boarding-across both internal employees and partner provided resources.
- Ensure full compliance with internal processes such as expenses, overtime, training and health & safety.
- Operational Delivery (20-50%)
- Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs).
- Collaborate with Delivery Leadership, swap and logistics teams, and customer stakeholders.
- Use reporting and data insights to support continuous improvement.
- Manage on site stock locations, including asset security and process adherence.
- Handle escalations, complaints, and risk identification within your remit.
- Support process improvements, new service introductions, and operational changes.
- Maintain strong relationships across internal teams and customer environments.
- Understand customer contracts and recognise how changes may impact service delivery.
- Support new business take-ons and contribute to resource optimisation.
This is a dynamic role where priorities may shift daily. You'll need to balance leadership responsibilities with operational delivery while ensuring high standards and a positive team culture.
What you'll need
Essential
- Proven leadership and people management experience aligned with company values.
- Strong organisational skills with the ability to manage multiple priorities.
- Solid understanding of Enterprise IT and related technologies.
- Excellent communication and relationship building skills.
- Proficiency with MS Office and reporting tools.
- Experience using ticketing systems.
Desirable
- Familiarity with customer operational processes.
- ITIL knowledge or accreditation.
This is an umbrella contract, the role is Inside IR35.
IT Team Leader - East Kilbride - £26.48 Per Hour Umbrella employer: Click
Join a leading Government organisation in Milton Keynes as a Senior VMware Engineer, where you will enjoy a hybrid work model that promotes a healthy work-life balance. With a strong commitment to employee development and a collaborative work culture, this role offers the opportunity to work on impactful projects while enhancing your skills in cutting-edge technologies. Benefit from competitive pay and the chance to contribute to meaningful public service initiatives, making this an excellent place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Team Leader - East Kilbride - £26.48 Per Hour Umbrella
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Click values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Click might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Click!
✨Direct Apply to Click
Let's not forget to apply directly through the Click website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Team Leader - East Kilbride - £26.48 Per Hour Umbrella
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Click.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Click. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Click
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
