We are recruiting for a SC Cleared ICT Engineer for a leading IT service provider based on site in Didcot.
JOB SUMMARY
ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users including senior lab managers and staff within Customer. The role holder will be part of a national 2nd Line Support team and will be a key contact for incidents and requests. They will provide Customer staff with the support, guidance, and advice to allow them to work on the Customer network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.
Communication and key working relationships
Internal
Other local engineers at all levels
Colleagues in the ICT Department
Customers within customer at all levels including senior lab managers/staff/scientists
External
Relevant suppliers of hardware, software and services
Maintenance organisations
External customers as appropriate and as directed by line manager.
MAIN DUTIES AND RESPONSIBILITIES
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all Customer staff are able to access Customer ICT services as required, using properly configured and reliable devices.
Ensure that all Customer users receive a consistent level of support within agreed service levels across geographical locations and directorates.
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.
Provide technical support and troubleshooting assistance for software installation including specialist lab software, licensing, backup, and assurance.
Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.
Working with ITIL processes including Request, Incident, Change, and Problem Management.
Ensuring compliance with Customer ICT Security Poli...
SC Cleared ICT Engineer - Didcot - £245.00 Per Day Umbrella employer: Click
As a leading IT service provider in Derby, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With competitive pay rates and opportunities for professional growth, we ensure that our team members are equipped with the latest skills and technologies, making this an ideal environment for those looking to make a meaningful impact in the IT sector.
