We are recruiting for a DV Cleared 3rd Line Support Analyst - Wintel/Active Directory on contract to be based in Derby for our Defence client.
Must be DV Cleared
The successful candidate will join an existing delivery team supporting a single customer, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. However we expect this role will be primarily focused on project delivery.
Technical 80%
Call and incident Management
Respond to service calls and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Adhere to customer's and Computacenter's Security Policies
Administration 20%
Participate in team and sector meetings
Utilise the relevant ITSM tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records and associated paperwork
Monitor and update the call management system as required
Assist with SLA reporting
What you'll need?
5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments
3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
Currently holds SC or above clearance level.
Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
Able to communicate clearly with peers as well as management
Self-driven and resourceful to achieve goals independently as well as work well in groups
Flexibility to adjust to changing requirements, schedules and priorities
The ability to socialize ideas, make recommendations and gather team consensus to move forward
Excellent communication, writing, meeting facilitation skills
Technical qualifications, ie Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
Familiarity of PowerShell to accomplish tasks and provide report...
DV Cleared Wintel 3rd Line Analyst - Derby - Contract - £350 per day Umbrella employer: Click
As a leading IT service provider in Derby, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With competitive pay rates and opportunities for professional growth, we ensure that our team members are equipped with the latest skills and technologies, making this an ideal environment for those looking to make a meaningful impact in the IT sector.
