At a Glance
- Tasks: Provide deskside support and troubleshoot hardware issues in a dynamic IT environment.
- Company: Leading IT service provider based in Bristol with a focus on innovation.
- Benefits: Competitive hourly rate, opportunity for professional growth, and supportive team culture.
- Other info: Opportunity to progress to DV clearance and work in a collaborative environment.
- Why this job: Join a team where your problem-solving skills can shine and make a real difference.
- Qualifications: Experience in IT support, strong communication skills, and SC clearance required.
The predicted salary is between 50000 - 60000 € per year.
We are recruiting for a SC Cleared IT Engineer for a leading IT Service provider based in Bristol. The successful candidate will be required to perform deskside support Incident & Request work at the Bristol site.
Key Responsibilities:
- Wintel environment and HP laptop and desktop break fix hardware support.
- Excellent problem-solving skills & attention to detail.
- Effective communication (both verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to build relationships with colleagues, wider support teams, and partners at all levels across the business.
- Must be able to work alone and unsupervised, whilst also using initiative when necessary.
- A continuous improvement mentality to see and call out areas to improve customer experience.
- Contribute to the creation and maintenance of knowledge base articles and documentation for common issues.
- Experience in handling Incidents & Requests.
- Microsoft Windows technical support experience.
- Good knowledge of Windows 10/11 and MS Office Suite.
- Competent in using and supporting SKYPE to support mobile technologies (Apple and Android).
- Familiar with building, configuring, and troubleshooting desktops and laptops.
- As a lead engineer, responsible for supporting and guiding the team, ensuring end user tickets are kept up to date and actioned within SLA.
- Making sure all processes and procedures are followed and updated when needed, whilst also working with and assisting a remote Team Leader.
The successful candidate would need to be SC Cleared but also willing to successfully go through DV clearance once in the role. This is an umbrella contract, the role is Inside IR35.
SC Cleared IT Engineer - Bristol - £25.75 per hour Umbrella employer: Click
Join a leading IT Service provider in Bristol, where we prioritise employee growth and development within a collaborative work culture. Enjoy competitive pay, flexible working arrangements, and the opportunity to enhance your technical skills while contributing to meaningful projects that improve customer experiences. Our commitment to continuous improvement and innovation makes us an excellent employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land SC Cleared IT Engineer - Bristol - £25.75 per hour Umbrella
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience with SC clearance. They might know about opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and problem-solving techniques. Be ready to explain complex concepts in simple terms, just like you would to a non-techie.
✨Tip Number 3
Show off your continuous improvement mindset! Think of examples where you've improved processes or customer experiences in past roles. This will really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace SC Cleared IT Engineer - Bristol - £25.75 per hour Umbrella
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Wintel environments and hardware support. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and technical know-how!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the SC Cleared IT Engineer role. Mention your communication skills and how you can bridge the gap between tech and non-tech users – we love that!
Show Off Your Initiative:In your application, give examples of times when you’ve taken the initiative to improve processes or customer experiences. We’re all about continuous improvement at StudySmarter, and we want to see that mindset in you too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Click
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and the MS Office Suite. Be ready to discuss your experience with deskside support, especially in a Wintel environment. They’ll likely ask you to explain technical concepts, so practice simplifying complex ideas for non-techies.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Think about specific incidents where your attention to detail made a difference. Being able to articulate your thought process will impress them and show that you can handle the demands of the role.
✨Communication is Key
Since you'll be working with various teams and users, effective communication is crucial. Practice explaining technical problems and solutions clearly and concisely. You might even want to role-play with a friend to get comfortable with this aspect.
✨Demonstrate Your Initiative
They’re looking for someone who can work independently and spot areas for improvement. Think of times when you’ve taken the initiative to enhance customer experience or streamline processes. Be ready to share these examples during your interview.
