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For Companies At a Glance
- Tasks: Engage with customers via online chat, understanding their needs and pitching products.
- Company: Join a dynamic team known for its innovative approach to customer service.
- Benefits: Enjoy flexible working hours, remote options, and exciting corporate perks.
- Why this job: Be the digital voice of a brand, making a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills!
- Other info: Perfect for high school and college students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
We have exciting opportunities on our sought-after Webchat Sales Team! In this role you will be the digital voice behind the brand, creating rapport and understanding customer needs through our instant chat platform. You will be responsible for interacting directly with customers through the online chat platform. Understanding customer needs and building trust is essential in providing a memorable personal experience.
What will I do as a Web Chat Sales Advisor?
- Manage inbound chats and build rapport with customers
- Pitch products and plans based on customer accounts
- Multi-task with inbound queries and reply to all in a timely manner
- Discuss new deals and cross-sell additional products
- Establish a strong digital presence in keeping with the brand
- Achieve and exceed sales and productivity targets
Deliver exceptional customer service and support.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Chat Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage customers effectively and pitch the right solutions during chats.
✨Tip Number 2
Practice your typing speed and accuracy. As a Web Chat Advisor, you'll need to respond quickly to customer queries, so being able to type efficiently will enhance your performance.
✨Tip Number 3
Develop your active listening skills. Pay attention to customer needs and concerns during chats, as this will help you build rapport and trust, leading to better sales outcomes.
✨Tip Number 4
Get comfortable with multitasking. You'll be managing multiple chats at once, so practice juggling different conversations while maintaining quality responses to each customer.
We think you need these skills to ace Web Chat Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Web Chat Advisor. Familiarise yourself with the skills required, such as effective communication and sales techniques, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service or sales roles on your CV. Use specific examples that demonstrate your ability to build rapport and handle multiple queries efficiently, as these are key aspects of the job.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your ability to engage customers through digital platforms and exceed sales targets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves written communication.
How to prepare for a job interview at Click To Hired
✨Show Your Communication Skills
As a Web Chat Advisor, your ability to communicate clearly and effectively is crucial. During the interview, demonstrate your communication skills by articulating your thoughts well and responding to questions thoughtfully.
✨Understand the Brand
Familiarise yourself with the company's brand and values before the interview. This will help you align your answers with what the company stands for and show that you're genuinely interested in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview where you might have to handle customer queries. Practising these scenarios can help you feel more confident and showcase your ability to build rapport with customers.
✨Highlight Your Multi-Tasking Abilities
Since the role involves managing multiple chats and queries simultaneously, be ready to discuss your experience with multi-tasking. Share specific examples of how you've successfully handled multiple responsibilities in previous roles.
