Vice President, Operations Strategy and Delivery, Fraud & Financial Crime
Vice President, Operations Strategy and Delivery, Fraud & Financial Crime

Vice President, Operations Strategy and Delivery, Fraud & Financial Crime

Midlothian Full-Time 72000 - 108000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead operations strategy and enhance customer journeys in Fraud and Financial Crime.
  • Company: Join a leading firm dedicated to fighting fraud and financial crime.
  • Benefits: Enjoy flexible working options and a supportive team culture.
  • Why this job: Make a real impact while collaborating with global teams in a dynamic environment.
  • Qualifications: Experience in operations management and a passion for improving customer experiences required.
  • Other info: This role offers the chance to shape best-in-class digital business solutions.

The predicted salary is between 72000 - 108000 £ per year.

As a Vice President – Operations Strategy and Delivery - Fraud & Financial Crime you will balance tactical delivery and strategic direction setting. You will work across teams within Fraud and Financial Crime to enhance our operations for our people, processes, and customer journeys.

Job Responsibilities

  • Focus on developing a high performing business operations function, delivering optimised service experience within Fraud and Financial Crime Operations.
  • Work collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experience.
  • Define, implement and maintain operational excellence across the operations teams, ensuring the customer experience is unique, fair, consistent, transparent and enables the delivery of exceptional service.
  • Act as subject matter expert for best in class digital business policy, processes, products and solutions.
  • Collaborate with technology and process engineering teams to design best in class business customer experiences while mitigating risks.
  • Manage stakeholder relationships working with global teams to ensure we deliver exceptional service at all times.
  • Operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers.

Vice President, Operations Strategy and Delivery, Fraud & Financial Crime employer: Click To Hired

As a leading employer in the financial services sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to operational excellence not only enhances customer experiences but also empowers our employees through collaborative teamwork and innovative practices. Located in a vibrant city, we offer competitive benefits and unique opportunities for career advancement, making us an ideal choice for those seeking meaningful and rewarding employment in the Fraud and Financial Crime domain.
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Contact Detail:

Click To Hired Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Vice President, Operations Strategy and Delivery, Fraud & Financial Crime

✨Tip Number 1

Network with professionals in the Fraud and Financial Crime sector. Attend industry events, webinars, or conferences to connect with key players and learn about the latest trends. This can help you gain insights into what companies like us are looking for in a Vice President.

✨Tip Number 2

Showcase your leadership skills by sharing examples of how you've successfully managed teams and projects in previous roles. Highlight your ability to drive operational excellence and improve customer experiences, as these are crucial for the position.

✨Tip Number 3

Familiarise yourself with the latest technologies and processes in fraud prevention and financial crime. Being knowledgeable about digital solutions and their impact on operations will set you apart from other candidates.

✨Tip Number 4

Prepare to discuss your experience in stakeholder management. Be ready to provide examples of how you've built relationships across global teams and delivered exceptional service, as this is a key aspect of the role at StudySmarter.

We think you need these skills to ace Vice President, Operations Strategy and Delivery, Fraud & Financial Crime

Strategic Planning
Operational Excellence
Fraud Prevention Techniques
Financial Crime Compliance
Stakeholder Management
Cross-Functional Collaboration
Process Improvement
Customer Experience Design
Risk Mitigation Strategies
Data-Driven Decision Making
Leadership Skills
Change Management
Performance Metrics Analysis
Digital Transformation
Virtual Team Management

Some tips for your application 🫡

Understand the Role: Thoroughly read the job description for the Vice President position. Identify key responsibilities and required qualifications to tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in operations strategy, particularly in fraud and financial crime. Use specific examples that demonstrate your ability to enhance operational performance and customer experience.

Showcase Leadership Skills: As this role requires managing teams and stakeholder relationships, highlight your leadership experience. Provide examples of how you've successfully led teams or projects, focusing on collaboration and achieving results.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for improving operational excellence. Make sure to connect your personal values with the company's mission and goals.

How to prepare for a job interview at Click To Hired

✨Understand the Role Deeply

Before the interview, make sure you thoroughly understand the responsibilities of the Vice President – Operations Strategy and Delivery. Familiarise yourself with the key aspects of fraud and financial crime operations, as well as the importance of optimising both customer and employee experiences.

✨Showcase Your Collaborative Skills

Since the role involves working across various teams, be prepared to discuss your experience in collaboration. Share specific examples of how you've successfully worked with different departments to enhance operational performance and deliver exceptional service.

✨Demonstrate Strategic Thinking

Highlight your ability to balance tactical delivery with strategic direction. Prepare to discuss how you've previously defined and implemented operational excellence, and how you can apply that knowledge to improve processes within the Fraud and Financial Crime sector.

✨Prepare for Stakeholder Management Questions

Given the importance of managing stakeholder relationships, think about your past experiences in this area. Be ready to provide examples of how you've effectively engaged with global teams and ensured exceptional service delivery, even in challenging situations.

Vice President, Operations Strategy and Delivery, Fraud & Financial Crime
Click To Hired

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  • Vice President, Operations Strategy and Delivery, Fraud & Financial Crime

    Midlothian
    Full-Time
    72000 - 108000 £ / year (est.)

    Application deadline: 2027-07-19

  • C

    Click To Hired

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