Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain client UC solutions, focusing on Microsoft Teams, Cisco, Avaya, and Zoom.
- Company: Join a leading managed service provider near Newport, known for its high-performing tech environment.
- Benefits: Enjoy competitive salary, opportunities for growth, and exposure to modern UC platforms.
- Why this job: Be part of exciting projects and collaborate with talented teams in a dynamic workplace.
- Qualifications: Strong background in Unified Communications and networking is essential.
- Other info: Ideal for tech enthusiasts looking to advance their careers in a supportive environment.
The predicted salary is between 24000 - 42000 £ per year.
A leading managed service provider based near Newport is looking for a skilled 2nd Line Support Engineer with a strong background in Unified Communications (UC) and networking to join their growing team. This is a great opportunity to work in a high-performing tech environment with exposure to modern UC platforms and complex infrastructure projects.
In this role, you'll support and maintain client UC solutions while collaborating with vendors and internal teams to ensure seamless communication systems across client sites. You'll also get involved in migrations, system upgrades, and other UC transformation initiatives.
Key Responsibilities- Provide 2nd line support across multiple UC platforms, with a focus on Microsoft Teams, Cisco, Avaya, and Zoom
- Collaborate with third-party vendors to manage escalations and implement system enhancements
- Monitor UC system performance and drive proactive improvements
Unified Communications Engineer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Engineer
✨Tip Number 1
Familiarise yourself with the specific Unified Communications platforms mentioned in the job description, such as Microsoft Teams, Cisco, Avaya, and Zoom. Having hands-on experience or certifications in these tools can significantly boost your chances of standing out.
✨Tip Number 2
Network with professionals in the Unified Communications field. Attend industry events, webinars, or local meetups to connect with others who work in similar roles. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your problem-solving skills during interviews by preparing examples of how you've successfully resolved technical issues in previous roles. Highlighting your ability to troubleshoot and improve UC systems will resonate well with hiring managers.
✨Tip Number 4
Research the company’s current UC solutions and any recent projects they’ve undertaken. Being knowledgeable about their operations and demonstrating how you can contribute to their goals will make a strong impression during your discussions.
We think you need these skills to ace Unified Communications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Unified Communications and networking. Include specific examples of your work with platforms like Microsoft Teams, Cisco, Avaya, and Zoom to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Unified Communications and your problem-solving skills. Mention any relevant projects or achievements that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as troubleshooting, system monitoring, and collaboration with vendors. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Know Your UC Platforms
Make sure you have a solid understanding of the Unified Communications platforms mentioned in the job description, such as Microsoft Teams, Cisco, Avaya, and Zoom. Be prepared to discuss your experience with these systems and any specific projects you've worked on.
✨Showcase Problem-Solving Skills
As a 2nd Line Support Engineer, you'll need to demonstrate your ability to troubleshoot and resolve issues effectively. Prepare examples of past challenges you've faced in UC environments and how you successfully addressed them.
✨Highlight Collaboration Experience
This role involves working closely with vendors and internal teams. Be ready to share instances where you've collaborated with others to achieve a common goal, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's UC strategies, upcoming projects, or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
