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- Tasks: Assist customers via phone and email, log support tickets, and arrange site visits.
- Company: Join a growing company in Melksham focused on customer service and career progression.
- Benefits: Enjoy a competitive salary, flexible working hours, and potential remote work options.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills, good IT knowledge, and ability to thrive in a fast-paced environment.
- Other info: Work Monday to Friday with a rotating shift pattern; some home working may be possible.
The predicted salary is between 19600 - 27400 £ per year.
Trainee Service Desk Administrator / Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We are looking for a self-motivated individual, to join our growing client in Melksham. Working as part of the internal and national team you will be responsible for assisting customers over the phone and by email. Main Duties Log support tickets Ordering parts Arrange site visits for engineers to attend Assign engineers to tickets Arrange delivery of parts to customer sites Follow up on support Tickets to ensure they are completed and closedSkills and Experience Ability to work in a fast-paced environment Excellent verbal and written communications skills Good IT skills Ability to work as part of a team Similar previous experience is desirableHours: Monday to Friday on a 3 week shift pattern: 08:00 am – 4:30 pm 1 week working from the office 09:00 am – 5:30 pm 1 week working from the office 10.00 am – 6.30 pm 1 week some working from home can be considered CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers. CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven&…
Trainee Service Desk Administrator / Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Desk Administrator / Advisor
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. This will not only help you in interviews but also demonstrate your proactive approach to learning about the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing scenarios with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your conversation during interviews to align with their ethos can make a strong impression.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable during your application process.
We think you need these skills to ace Trainee Service Desk Administrator / Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. Use specific examples that demonstrate your ability to work in a fast-paced environment and your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Trainee Service Desk Administrator role. Mention your motivation for joining a growing company and how your skills align with the job requirements.
Showcase Relevant Experience: If you have previous experience in a similar role, be sure to detail this in your application. Highlight any specific tasks you've performed that relate to logging support tickets or assisting customers via phone and email.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Your IT Proficiency
Make sure to discuss your IT skills during the interview. Be ready to talk about any relevant software or systems you've used before, as well as your ability to learn new technologies quickly.
✨Emphasise Teamwork
This position requires working as part of a team, so be sure to mention your experience collaborating with others. Share examples of how you contributed to team success and how you handle conflicts within a group.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment mentioned in the job description, think of instances where you've thrived under pressure. Be ready to discuss how you prioritise tasks and manage your time effectively.
