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- Tasks: Assist customers at the trade counter, providing top-notch service and product advice.
- Company: Join a dynamic company focused on plumbing and heating solutions.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant team culture.
- Why this job: Be the face of the company, engage with customers, and boost your sales skills.
- Qualifications: No specific experience needed; just a passion for customer service and learning.
- Other info: Participate in exciting promotional events and develop your industry knowledge.
The predicted salary is between 24000 - 36000 £ per year.
Trade Counter Assistant plays a key role in branch performance, they are the face of the company in our trade counters and are there to provide excellent customer service and advise and upsell where required. You will be proactive in attracting new customers to the branch and be dedicated to use and build their knowledge in plumbing and heating, so they are better placed to have great interactions with our customers.
Responsibilities including but not limited to:
- Achieve sales and profit targets.
- Deliver exceptional customer service to account, trade, retail, and online customers.
- Increase profitability through proactive promotion of additional products.
- Outbound calling to inform our customers and generate additional business.
- Participate in promotional and trade events.
- Ensure optimum incoming call and call-back completion.
- Prompt completion of compliance and training modules via safety cloud.
- Participate in online teams and in-person meetings.
- Maximise stock availability by working closely with branch stock control and ordering directly where required.
- Minimise slow moving and discontinued products through active clearance promotion.
- Ensure products are displayed to highest standard including correct POS and stock rotation for date sensitive products.
- Prompt receiving and put-away of stock.
Trade Counter Assistant employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Knowing the products and services we offer will help you engage with customers more effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your customer service skills. Since the role involves direct interaction with customers, consider role-playing scenarios where you handle inquiries or upsell products to showcase your ability to provide exceptional service.
✨Tip Number 3
Network with professionals in the plumbing and heating sector. Attend local trade events or join online forums to connect with others in the industry, which can give you insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your proactive approach. In your conversations or interviews, share examples of how you've successfully attracted new customers or increased sales in previous roles to show that you're ready to contribute to our branch performance.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Trade Counter Assistant. Highlight your relevant experience in customer service and sales, as these are crucial for the role.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job requirements. Emphasise any previous roles where you provided excellent customer service or worked in a sales environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully attracted new customers or upsold products in past roles.
Highlight Relevant Skills: In your application, make sure to highlight skills such as communication, teamwork, and product knowledge in plumbing and heating. These will demonstrate your ability to excel in the Trade Counter Assistant role.
How to prepare for a job interview at Click To Hired
✨Know Your Products
Familiarise yourself with the plumbing and heating products that the company offers. Being knowledgeable will not only help you answer customer queries effectively but also enable you to upsell additional products confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight your ability to handle difficult situations and how you’ve gone the extra mile to ensure customer satisfaction.
✨Demonstrate Proactivity
Think of ways you can attract new customers and increase sales. Be ready to discuss any previous experiences where you took initiative, whether through outbound calling or participating in promotional events.
✨Engage in Role-Playing
Practice common customer interactions with a friend or family member. This will help you feel more comfortable during the interview when discussing how you would handle various customer scenarios.
