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- Tasks: Make outbound calls, hit personal targets, and deliver top-notch customer service.
- Company: Join a dynamic team in a fast-paced outbound call centre environment.
- Benefits: Enjoy a supportive work culture with opportunities for training and skill development.
- Why this job: Perfect for those who thrive on targets and love helping customers succeed.
- Qualifications: Strong communication skills, computer literacy, and a friendly, confident attitude required.
- Other info: Ideal for high school and college students looking for flexible work experience.
The predicted salary is between 28800 - 43200 £ per year.
The Telesales role will include working in an outbound call centre where you are responsible for your personal target and providing a high level of customer service to customers.
Telesales requirements:
- Excellent communication and listening skills
- A polite, confident and friendly manner
- Confidence using computers
- To be well-organised and thorough, even under pressure
- To enjoy working within a target-driven environment
- To understand and comply with the legislation relating to direct marketing
- Attend training and develop relevant knowledge and skills
- Attention to detail to ensure correct data input
- Adhere to stated policies and procedures relating to health and safety
- Be computer literate
- Have good communication skills
Telesales and Customer Services Executive employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales and Customer Services Executive
✨Tip Number 1
Brush up on your communication skills! Since this role requires excellent communication and listening abilities, practice active listening techniques and clear speaking. You could even role-play with a friend to simulate customer interactions.
✨Tip Number 2
Familiarise yourself with common telesales techniques. Understanding how to handle objections and close sales can give you an edge. Consider researching successful telesales strategies or watching videos to see them in action.
✨Tip Number 3
Get comfortable with the technology! Since being computer literate is essential, make sure you're familiar with CRM systems and other software commonly used in telesales. A quick online course could help boost your confidence.
✨Tip Number 4
Prepare for a target-driven environment by setting personal goals. Practising how to manage stress and stay organised under pressure will show potential employers that you can thrive in a fast-paced setting.
We think you need these skills to ace Telesales and Customer Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and experience in customer service or telesales. Use specific examples that demonstrate your ability to meet targets and provide excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your ability to work under pressure and your attention to detail.
Showcase Relevant Experience: If you have previous experience in an outbound call centre or similar roles, make sure to detail this in your application. Highlight any achievements related to meeting sales targets or improving customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Click To Hired
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to demonstrate your listening skills by engaging with the interviewer and responding thoughtfully to their questions.
✨Demonstrate Your Customer Service Experience
Share specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to meet customer needs, as this will showcase your ability to thrive in a target-driven environment.
✨Be Prepared for Role-Play Scenarios
Expect to participate in role-play exercises during the interview. This could involve handling a mock call or addressing a customer complaint. Approach these scenarios with a friendly and confident manner, demonstrating your problem-solving skills and ability to stay calm under pressure.
✨Know the Legislation
Familiarise yourself with the legislation surrounding direct marketing. Being knowledgeable about compliance will not only impress the interviewer but also show that you take the role seriously and understand the importance of adhering to policies and procedures.
