Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd-line support for satellite, network, and IT systems.
- Company: Join a dynamic Global Support Centre delivering critical tech solutions worldwide.
- Benefits: Enjoy competitive salary, annual bonus, pension scheme, and 25 days holiday.
- Why this job: Engage in a varied role with real-world impact and opportunities for growth.
- Qualifications: Experience in NOC, technical support, or networks; strong communication skills required.
- Other info: Opportunities for global travel and technical training available.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about troubleshooting complex technical systems and delivering top-tier customer support? Join a dynamic Global Support Centre team providing mission-critical satellite, networking, and IT solutions to clients worldwide. This is a varied and engaging role offering deep exposure across VSAT, firewalls, RF, and virtualised networks.
Your Key Responsibilities:
- Provide 2nd-line support across satellite, network, and IT infrastructure
- Monitor global networks and resolve alerts in line with SLAs
- Deliver IP, RF, and routing troubleshooting for remote and fixed networks
- Maintain and improve internal IT systems, including hosting and security infrastructure
- Support corporate users and participate in on-call rota for emergency coverage
We’re Looking For:
- Experience in NOC, technical support, networks, or IT/satellite engineering
- Strong communication and customer service skills
- Ability to self-manage, stay calm under pressure, and prioritise tasks
Desirable:
- VSAT or satellite knowledge, CCNA/JNCIA-level IP understanding
What’s On Offer:
- Permanent, full-time position based from Cornwall
- Competitive salary + annual bonus (based on company and personal performance)
- Pension scheme matched up to 7.5%
- 25 days holiday + bank holidays
- Free on-site parking
- Opportunities for global travel and technical training
A great role for someone ready to learn, grow, and work on real-world systems supporting global clients.
Technical Support Engineer - Network & IT employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Network & IT
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VSAT, firewalls, and RF systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your troubleshooting skills on common network issues. Being able to articulate your problem-solving process can set you apart from other candidates and show that you're ready for the challenges of the role.
✨Tip Number 3
Network with professionals in the field through platforms like LinkedIn. Engaging with current employees or industry experts can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle specific technical issues or customer service situations, as this will showcase your ability to stay calm under pressure and prioritise tasks effectively.
We think you need these skills to ace Technical Support Engineer - Network & IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, networks, or IT/satellite engineering. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for troubleshooting and customer support. Mention specific experiences where you've successfully resolved technical issues and how they relate to the role.
Showcase Communication Skills: In your application, emphasise your strong communication and customer service skills. Provide examples of how you've effectively communicated complex technical information to non-technical users.
Highlight Relevant Certifications: If you have any certifications like CCNA or JNCIA, make sure to include them in your application. This will strengthen your profile and show your commitment to the field.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with satellite, networking, and IT systems. Brush up on key concepts related to VSAT, firewalls, and RF technologies, as well as any relevant certifications like CCNA or JNCIA.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions where you’ll need to troubleshoot a technical issue. Practice articulating your thought process clearly and logically, showing how you approach complex problems.
✨Highlight Customer Service Experience
Since the role involves delivering top-tier customer support, be ready to share examples of how you've successfully handled customer queries or complaints in the past. Emphasise your communication skills and ability to stay calm under pressure.
✨Prepare Questions for the Interviewers
Have insightful questions ready about the team dynamics, the technologies used, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
