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- Tasks: Handle calls, support clients, and ensure a welcoming atmosphere.
- Company: Join a dynamic and growing business in Birmingham.
- Benefits: Enjoy a fast-paced environment with opportunities for growth.
- Why this job: Be the first point of contact and make a positive impact daily.
- Qualifications: No specific experience required; just bring your enthusiasm and professionalism.
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 24000 - 36000 £ per year.
Switchboard Operator/New Client Advisor Location: Birmingham The Role: Thriving in a fast-paced, dynamic, and growing business, the role focuses on delivering exceptional customer service when handling incoming calls and requests. The position also involves supporting interactions with internal and external clients, as well as welcoming visitors, ensuring a positive first impression and always upholding a professional image. Key Responsibilities: Primary Role: Switchboard Handle a high volume of incoming calls with efficiency and professionalism. Answer all calls promptly, politely, and in accordance with customer service guidelines. Assess new client enquiries against relevant vetting criteria. Transfer calls to the appropriate colleague or department. Maintain and update the customer complaints/issues log for calls received. Represent the business as an ambassador, ensuring an excellent customer experience. Record details accurately in the company’s electronic case management system in a message-taking capacity only.Secondary Role: New Client Advisor Input new client matters into the relevant case management systems. Manage task lists related to new client onboarding and case preparation for handover to fee earners and solicitors. Draft and process client retainer documents. Open files and perform associated duties, including conflict checks and AML searches. Carry out general administrative duties associated w…
Switchboard Operator/New Client Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator/New Client Advisor
✨Tip Number 1
Familiarise yourself with the company’s services and values. Understanding what we do at StudySmarter will help you convey your enthusiasm and alignment with our mission during any interactions.
✨Tip Number 2
Practice your phone etiquette and customer service skills. Since the role involves handling a high volume of calls, being able to communicate clearly and professionally is key to making a great impression.
✨Tip Number 3
Prepare for potential scenarios you might encounter on the job. Think about how you would handle difficult callers or complex inquiries, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Network with current employees or reach out to us on social media. Engaging with our team can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Switchboard Operator/New Client Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Switchboard Operator/New Client Advisor. Highlight your customer service skills and ability to handle high volumes of calls in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, particularly in customer service and administrative roles. Use specific examples that demonstrate your ability to manage calls and support clients effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your understanding of the importance of first impressions and how you can contribute to a positive customer experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and professional.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
As a Switchboard Operator/New Client Advisor, exceptional customer service is key. Be prepared to share specific examples of how you've handled challenging calls or situations in the past, demonstrating your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities outlined in the job description. Research common practices in switchboard operations and client advisory roles, so you can discuss how your skills align with their needs during the interview.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is crucial for the role, as you'll need to assess client enquiries effectively. Nod, maintain eye contact, and summarise what the interviewer says to demonstrate your engagement.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or specific challenges the role may face. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
