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- Tasks: Provide 2nd line technical support to over 1500 users across the UK.
- Company: Join an industry giant known for exceptional enterprise-level technical support in manufacturing.
- Benefits: Enjoy 25 days holiday, a 6% pension, and an uncapped bonus scheme for high achievers.
- Why this job: This role offers a dynamic environment with opportunities for growth and innovation.
- Qualifications: Looking for bright, inquisitive individuals with experience in 1st/2nd line support.
- Other info: Work in a hybrid setting, tackling diverse technical challenges daily.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career.
The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in!
This industry giant is a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions.
Benefits:
- 25 days holiday
- 6% pension
- Excellent bonus scheme - uncapped for high achievers
What’s required of the Support Engineer?
We are looking for a bright, inquisitive...
Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for technical questions by practising common troubleshooting scenarios related to desktop, server, and network issues. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Show your enthusiasm for the role and the company during your interactions. Research their recent projects or innovations and be ready to discuss how you can contribute to their mission of delivering exceptional technical support.
We think you need these skills to ace Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support, particularly with Office 365 and Active Directory. Use specific examples of how you've successfully resolved technical issues in a similar environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with their needs, especially your experience in troubleshooting desktop, server, and network issues.
Showcase Your Problem-Solving Skills: During the application process, emphasise your problem-solving abilities. Provide examples of challenging situations you've faced in previous roles and how you overcame them, particularly in a busy service desk environment.
Highlight Your Teamwork Experience: Since the role involves supporting over 1500 users, it's important to demonstrate your ability to work well in a team. Share experiences where you've collaborated with colleagues to deliver exceptional support or improve processes.
How to prepare for a job interview at Click To Hired
✨Show Your Technical Skills
Be prepared to discuss your experience with Office 365, Active Directory, and troubleshooting techniques. Bring examples of past issues you've resolved, as this will demonstrate your capability to handle the technical demands of the role.
✨Understand the Company Culture
Research the company’s values and mission. Understanding their focus on innovation and support can help you align your answers to show that you’re a good fit for their dynamic environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting issues, as this will showcase your analytical abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the team structure, the technologies they use, and the challenges they face. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
