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For Companies At a Glance
- Tasks: Support students and manage records while providing excellent front desk service.
- Company: Join a dynamic college environment in South East London, dedicated to student success.
- Benefits: Enjoy £17.17 per hour, holiday pay, and a hybrid work model.
- Why this job: Gain valuable experience, enhance your skills, and contribute to student satisfaction.
- Qualifications: No specific qualifications required; just a passion for helping others and teamwork.
- Other info: Immediate start available until July 2025, with opportunities for personal growth.
Immediate start until the end of July 2025 initially.
THE ROLE
Supporting processes across the academic cycle, ensuring accurate and timely record management across multiple systems.
DUTIES AND RESPONSIBILITIES
- Support the student lifecycle, utilising systems and databases.
- Provide a front of house service to students visiting the student enquiries desk, acting as a first point of contact (on a rota basis).
- Actively participate in the development and improvement of services and processes by identifying and suggesting improvements based on user feedback.
- Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the College's protocols.
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.
- Maintain up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests.
- Undertake any other duties as may reasonably be required.
Student Helpdesk Assistant employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Helpdesk Assistant
✨Tip Number 1
Familiarise yourself with the student lifecycle and the systems used in managing student records. Understanding these processes will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills, as you'll be the first point of contact for students. Role-play scenarios with friends or family to build your confidence in handling enquiries and providing support.
✨Tip Number 3
Research common challenges faced by student helpdesks and think about how you would address them. This will show your proactive approach and problem-solving skills when you get the chance to discuss your ideas.
✨Tip Number 4
Network with current or former Student Helpdesk Assistants if possible. They can provide insights into the role and the work environment, which can be invaluable during your application process.
We think you need these skills to ace Student Helpdesk Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Helpdesk Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Mention specific examples where you supported processes, managed records, or provided front-of-house services.
Showcase Teamwork Skills: Since the role requires working flexibly as part of a team, include examples of how you've successfully collaborated with others in high-pressure situations. This will demonstrate your ability to support colleagues during busy periods.
Proofread Your Application: Before submitting your application, make sure to proofread for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for maintaining accurate student records.
How to prepare for a job interview at Click To Hired
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Helpdesk Assistant. Familiarise yourself with the student lifecycle and the systems mentioned in the job description. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
As the first point of contact for students, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully handled inquiries or resolved issues in previous roles, showcasing your ability to remain professional and empathetic under pressure.
✨Be Ready to Discuss Data Management
Since maintaining accurate student records is a key part of the job, be prepared to discuss your experience with data management. Talk about any relevant systems you've used and how you ensure data quality and confidentiality in your work.
✨Demonstrate Teamwork and Flexibility
The role requires working as part of a team, especially during busy periods. Share examples of how you've collaborated with colleagues in the past and your willingness to support others. Highlight any experiences where you've adapted to changing circumstances or taken on additional responsibilities.
