Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support to students and staff, ensuring smooth operation of computer systems.
- Company: Join a dynamic team within the DTS Directorate focused on tech support and customer service.
- Benefits: Earn £25 an hour with flexible weekend hours and a rolling contract.
- Why this job: Perfect for tech-savvy individuals looking to gain experience in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others and problem-solving.
- Other info: This role is ideal for students seeking weekend work while studying.
Rate - £25 an hour
Duration - 1 month (rolling contract)
Location - High Wycombe
Ir35 - Inside (Must use an umbrella company)
Main Duties & Responsibilities of the Role:
- Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems.
- Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external.
- Act as the first escalation point for customers and internal support teams, taking ownership of the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities.
- Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required.
- Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards.
- Invoke third-party support as per established protocols.
ServiceDesk Analyst - WEEKENDS ONLY employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceDesk Analyst - WEEKENDS ONLY
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that are likely to arise in a Service Desk role. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a proactive, customer-focused approach. Be ready to share examples of how you've successfully handled difficult customer interactions in the past.
✨Tip Number 3
Research the specific tools and software used by the DTS Directorate. Showing that you have knowledge of their systems can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the types of incidents you might encounter. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace ServiceDesk Analyst - WEEKENDS ONLY
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the ServiceDesk Analyst position. Tailor your application to highlight your relevant experience in providing first-line support and incident management.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer support or worked in a service desk environment. Use specific examples to demonstrate your problem-solving skills and ability to handle complex incidents.
Showcase Your Skills: Make sure to mention any technical skills or certifications that are relevant to the role, such as familiarity with ITIL processes, experience with Service Desk systems, or knowledge of network operations. This will help you stand out as a qualified candidate.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Explain why you are interested in working weekends and how you can contribute to the team's success during this time.
How to prepare for a job interview at Click To Hired
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a ServiceDesk Analyst. Familiarise yourself with first-line support processes and the importance of customer service in this role, as you'll be the first point of contact for users.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully diagnosed and resolved issues. Highlight your ability to take ownership of problems and how you follow through until resolution, as this is crucial for the role.
✨Familiarise with Incident Management
Since the role involves adhering to the Incident Management process, brush up on what that entails. Be ready to explain how you would handle incidents and ensure compliance with departmental policies.
✨Demonstrate Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely, as you'll need to interact with various stakeholders. Show that you can convey technical information in an understandable way.
