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- Tasks: Lead the design and transition of new Managed Services with a focus on operational excellence.
- Company: Roc Technologies is a forward-thinking company dedicated to delivering top-notch managed services.
- Benefits: Enjoy a collaborative work environment, opportunities for growth, and a chance to make an impact.
- Why this job: Join a dynamic team where your expertise in service management will shine and drive success.
- Qualifications: Deep ITIL knowledge and experience in transitioning services into operational environments are essential.
- Other info: This role offers a unique opportunity to shape the future of managed services at Roc.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL knowledge and extensive experience in transitioning services into operational environments—someone who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals.
Responsibilities:
- Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates.
- Collaborate with Sales and Service Architects to create and approve service designs and cost models.
- Identify, assess, and govern service design risks, ensuring mitigation plans are in place.
- Lead the end-to-end transition of all new and changed managed services, driving a “right first time” approach.
- Deliver smooth transitions that delight customers and align with commercial objectives.
Service Transition Manager employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role heavily relies on them. Consider obtaining relevant certifications or attending workshops to deepen your understanding and demonstrate your commitment to service management.
✨Tip Number 2
Network with professionals in the service management field, especially those who have experience in transitioning services. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of successful service transitions you've led in the past. Highlight your ability to collaborate with cross-functional teams and how you’ve managed risks during these transitions to showcase your leadership skills.
✨Tip Number 4
Stay updated on the latest trends and technologies in managed services. Being knowledgeable about current market demands and innovations will not only help you in interviews but also show that you are proactive and forward-thinking.
We think you need these skills to ace Service Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and ITIL knowledge. Use specific examples that demonstrate your ability to lead transitions and collaborate with various teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service management and detail how your skills align with the responsibilities of the Service Transition Manager role. Mention your experience with designing frameworks and managing risks.
Showcase Relevant Achievements: Include quantifiable achievements in your application that showcase your success in previous roles. For instance, mention any successful transitions you led or improvements in operational excellence you implemented.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Click To Hired
✨Showcase Your ITIL Expertise
Make sure to highlight your deep knowledge of ITIL during the interview. Be prepared to discuss specific frameworks and methodologies you've implemented in past roles, as this will demonstrate your capability to lead the design and transition of managed services effectively.
✨Emphasise Collaboration Skills
Since the role involves working closely with Sales, Solutions Architecture, and Delivery teams, it's crucial to showcase your collaboration skills. Share examples of how you've successfully worked with cross-functional teams to achieve common goals, particularly in service transitions.
✨Prepare for Risk Management Questions
Expect questions about identifying and managing risks in service design. Prepare to discuss your approach to risk assessment and mitigation, providing concrete examples from your previous experiences where you ensured smooth transitions despite potential challenges.
✨Demonstrate a Results-Driven Mindset
Roc Technologies values delivering results that meet customer expectations and commercial goals. Be ready to share specific achievements from your past roles that illustrate your ability to drive successful outcomes, particularly in service management and transitions.
