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- Tasks: Coordinate and prioritise engineering tasks while providing basic support and sourcing equipment.
- Company: Join a well-established FM business in Hillington with a strong reputation.
- Benefits: Enjoy a competitive salary and a flexible 4 on 4 off shift pattern.
- Why this job: Be part of a dynamic team, enhancing customer service and problem-solving skills.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Opportunity to grow within a supportive environment and make a real impact.
The predicted salary is between 28500 - 29285 £ per year.
Anderson Knight is recruiting for a well-established FM business based in Hillington. The role involves organising and prioritising the workload of the engineering team as well as giving basic engineering assistance and sourcing equipment and spare parts as necessary.
Salary: £28,500 - £29,285
Hours: 40 hrs per week on a 4 on 4 off rolling shift pattern. The 2 shifts are 08:00 – 18:30 and 09:30 – 20:00.
Key Responsibilities:
- Organise and prioritise the workload of the engineering team.
- Plan and direct engineering resources to meet customer deadlines.
- Keep customers updated on the progress of outstanding work.
- Ensure the team follows established procedures and quality standards.
- Promote positive customer service, addressing concerns or escalations professionally.
- Handle incoming phone calls, managing queries and requests from existing customers.
- Monitor and check jobs in the system, liaising with clients and the service team to resolve any issues.
- Manage escalations and chases, following appropriate processes.
- Diagnose faults using remote system data to support decisions on engineer attendance or remote call management.
- Balance the needs of customers and engineers in a busy environment.
- Alert management to issues and assist in their resolution.
Service Desk Coordinator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software commonly used in service desk operations. Being knowledgeable about these systems can give you an edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will help you showcase your ability to manage escalations and maintain positive relationships with clients.
✨Tip Number 3
Research the company’s values and culture to align your responses during the interview. Showing that you understand their mission and how you can contribute will make a strong impression on the hiring team.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks in a busy environment. The role requires balancing customer needs with engineering resources, so having a clear strategy to share will demonstrate your suitability for the position.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to service desk coordination. Emphasise skills such as organisation, prioritisation, and customer service, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences have prepared you for managing engineering teams and handling customer queries effectively.
Showcase Relevant Skills: In your application, clearly demonstrate your ability to manage workloads, communicate with customers, and resolve issues. Use specific examples from past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Service Desk Coordinator.
How to prepare for a job interview at Click To Hired
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with how to organise and prioritise workloads, as well as the importance of customer service in this role.
✨Showcase Your Communication Skills
Since you'll be handling customer queries and managing escalations, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated with customers or team members in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to balance competing demands or resolve conflicts, and be ready to discuss these experiences.
✨Research the Company
Take some time to learn about the FM business you're interviewing with. Understanding their values, culture, and recent developments will help you tailor your responses and show genuine interest in the position.
