Service Advisor Motor Trade Job

Are you a successful Service Advisor looking to take the next step in your career? Service Advisor – Hertford Salary: 28,000 – 30,000 + Bonus Working Hours: Monday – Friday 8am – 6pm with Saturday mornings on rota Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership in Hertford. The ideal Service Advisor: * Previous experience in a similar role is essential * A passion to deliver a high standard of customer service * Bags of personality and can take dealing with customers in their stride * Excellent telephone and face-to-face communication skills * Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Service Advisor key responsibilities: * Establish rapport with and provide outstanding care to the customer * Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products * Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency * Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles * Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and …