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For Companies At a Glance
- Tasks: Be the friendly face of our garage, managing bookings and ensuring customer satisfaction.
- Company: Join a respected independent garage in Ashford, known for its expertise and customer service.
- Benefits: Enjoy a competitive salary, staff discounts, and a supportive work environment.
- Why this job: This role offers a chance to grow in a professional setting while making a real impact on customers' experiences.
- Qualifications: Experience in customer service and a technical understanding of automotive services are essential.
- Other info: Work Monday to Friday with occasional Saturday mornings, perfect for balancing work and life.
The predicted salary is between 28000 - 42000 £ per year.
Company Type: Independent Garage
Based in Ashford, Kent
Salary Details: Circa £35k Basic Salary - Negotiable based on experience
Working Hours: Monday to Friday 8am - 6pm + 1 in 4 Saturday Mornings
Job Benefits: Competitive salary, stable environment with supportive management, staff events and discounts
Monday Matters Recruitment is proud to be working exclusively with an independent and highly respected garage based in Ashford, Kent. Known for their technical expertise and exceptional customer service, our client is now seeking an experienced Senior Service Advisor to join their dedicated team. This is a fantastic opportunity to work for a well-established garage that values professionalism, integrity, and a high-quality service experience for every customer.
The Role: As the Senior Service Advisor, you’ll be the first point of contact for customers, handling service bookings, providing estimates, liaising with technicians, and ensuring a smooth and efficient workflow throughout the day. This is a key customer-facing role requiring both technical understanding and excellent interpersonal skills.
Key Responsibilities:
- Greet customers in a professional and welcoming manner.
- Manage bookings for MOTs, servicing, and mechanical repairs.
- Provide accurate quotes and communicate effectively with customers.
Senior Service Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the latest automotive technologies and customer service best practices. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who work in independent garages. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios a Senior Service Advisor might face. Think about how you would handle difficult customers or manage multiple bookings efficiently.
✨Tip Number 4
Research the specific garage you're applying to. Understanding their values, services, and customer feedback can help you tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Senior Service Advisor position. Tailor your application to highlight your relevant experience in customer service and technical knowledge.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to service advising or customer interaction. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your interpersonal skills and technical understanding, as these are crucial for the Senior Service Advisor position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for this role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Technical Knowledge
While you may not need to be a mechanic, having a solid understanding of automotive terminology and processes will set you apart. Brush up on common vehicle issues and repair procedures so you can confidently discuss them with both customers and technicians.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Prepare for questions about managing bookings, dealing with complaints, or providing estimates. Practising your responses will help you articulate your thought process clearly during the interview.
✨Research the Garage
Familiarise yourself with the garage's reputation, services offered, and any recent news. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its values.
