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For Companies At a Glance
- Tasks: Lead the transformation of client experiences in Commercial Lending through innovative technology.
- Company: Join a forward-thinking company focused on revolutionising finance technology.
- Benefits: Enjoy flexible working options, including hybrid and reduced hours.
- Why this job: Be part of a dynamic team that values innovation and collaboration while making a real impact.
- Qualifications: Experience in customer journey management and a passion for data-driven insights are essential.
- Other info: This role is based in Edinburgh with a competitive salary range of £75,000 - £95,000.
The predicted salary is between 75000 - 95000 £ per year.
End date: Sunday 13 July 2025
Salary range: £75,000 - £95,000 (dependent on experience)
Locations: Edinburgh
Hours: Full-Time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About This Opportunity:
An exciting opportunity exists for a new Senior Customer Journey Manager to join us in the Commercial Lending Platform. Our aim is to transform our Invoice Finance and Asset Finance technology, and build phenomenal client experiences. We’re looking for someone who is passionate about clients, agile technology change, generating insights from data. You will be someone who innovates & inspires others to collaborate, and demonstrates a growth mindset.
This role will be focussed on redefining Asset Finance Origination and Servicing journeys for BCB using modern technology, to supercharge our journeys.
What You’ll Be Doing:
- Understand: Confidently understand...
Senior Customer Journey Manager employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Journey Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer journey management, especially in the context of commercial lending. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to transforming client experiences.
✨Tip Number 2
Network with professionals in the financial technology sector. Attend industry events or webinars where you can meet people who work in similar roles. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your understanding of agile methodologies and how they can be applied to improve customer journeys. Be prepared to discuss specific examples from your past experience where you've successfully implemented agile practices.
✨Tip Number 4
Prepare to demonstrate your data analysis skills. Think of ways you can use data to generate insights that enhance customer experiences. Being able to articulate this during discussions will set you apart from other candidates.
We think you need these skills to ace Senior Customer Journey Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer journey management and agile technology. Use specific examples that demonstrate your ability to innovate and inspire collaboration.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client experiences and how you can contribute to transforming the Invoice Finance and Asset Finance technology. Mention your growth mindset and provide examples of how you've successfully managed similar projects.
Highlight Data Insights Experience: Since the role involves generating insights from data, be sure to include any relevant experience you have in data analysis or using data to drive decision-making. This will show your potential employer that you understand the importance of data in enhancing customer journeys.
Showcase Your Agile Mindset: Demonstrate your understanding of agile methodologies in your application. Provide examples of how you've successfully implemented agile changes in previous roles, and how this has positively impacted customer experiences.
How to prepare for a job interview at Click To Hired
✨Research the Company and Role
Before your interview, make sure to thoroughly research the company and the specific role of Senior Customer Journey Manager. Understand their values, recent projects, and how they approach customer experience in the Commercial Lending Platform.
✨Prepare Examples of Your Work
Be ready to discuss specific examples from your past experiences that demonstrate your ability to innovate and inspire collaboration. Highlight any successful projects where you transformed client journeys or utilised data insights effectively.
✨Showcase Your Passion for Clients
During the interview, express your passion for enhancing client experiences. Share your thoughts on what makes a great customer journey and how you would apply this to the Asset Finance Origination and Servicing journeys.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about their current challenges and future goals regarding customer journeys. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
