Job DescriptionRetentions AdvisorNewcastle, NE12 8BUSalary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am until 5:30pmHolidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years\’ serviceWe are currently hiring Retentions Advisors to join our customer care team in Newcastle!Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.Role Responsibilities:Working in a call centre environmentMaking outbound calls to existing customers with the purpose of retaining themDealing with escalated high-level complaintsEstablishing, building, and managing strong long-term customer relationshipsEnsuring customer satisfactionLiaising with various other departments both within the business and third partiesUpdating relevant information in our customers recordsDelivering first class customer service to customers…
Contact Detail:
Click To Hired Recruiting Team