Resource Planner

Resource Planner Location: Warwick (Onsite) Hours: Full-time, Permanent Shifts: Rotating shifts between 7:30 AM – 7:00 PM, including 1 in 3 Saturdays About the RoleAre you a proactive and organized professional looking for a dynamic role? We\’re seeking an Operations Support – Resource Planner to maximize the utilization of our Customer Support Field Engineer Workforce. Your primary focus will be ensuring customer service commitments are met in line with relevant SLAs, optimizing workforce schedules, and providing essential support to Engineers, Field Managers, and Contact Centre Team Managers. You will be a key part of our Service Operation, making teamwork, communication, and problem-solving essential to success. Who You\’ll Be Working WithReporting to the Resource Planning Manager, you will communicate professionally with both internal and external stakeholders, helping resolve dissatisfied customer queries while maintaining excellent customer service standards. Key ResponsibilitiesAs a Resource Planner, you will: Handle phone calls, emails, and chats efficiently.Man…