Resource Planner

Summary Working for a growing business within Morden, you will become part of the office team as a Resource Planner. This is working Monday to Friday 7:30am to 4:30pm with a 30-minute unpaid lunch break and 2 x 15 minute breaks. Responsibilities for Resource Planner Allocation/scheduling of service work to a team of field-based Engineers.Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner.Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts.Answer all telephone calls, emails and execute tasks complaints, order queries and general enquiries in a timely manner.Obtaining Full Addresses, contact names, parking details from customers prior to Engineer’s attendance.Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status.Coordinate with customers to schedule appointments and ensure their satisfaction with the company’s services.Reactive coordination of engineers when needed for immediate work such as call outs.Organising parking for engineers via online websites.Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location.Lia…