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- Tasks: Support the operational team and ensure a safe environment for residents.
- Company: Wates is a leading facilities management company focused on delivering quality services.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Join a dynamic team making a real impact on student experiences at the University of Leeds.
- Qualifications: Ideal candidates should have strong communication skills and a passion for community engagement.
- Other info: This role requires commuting within Leeds, perfect for locals looking to make a difference.
The predicted salary is between 28800 - 43200 £ per year.
Here at Wates, we have an opportunity for a Resident Experience Officer to join our Wates Facilities Management team on our University of Leeds account. You will ideally be living within commuting distance as this role will require you to go to the office and travel around sites within Leeds.
The key focus for this role will be to liaise with Resident Managers and the Client team to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract. You will also be the lead point of reference for Social Value activities across the account.
Key Accountabilities will include:
- Support the Account Manager as well as the operational team in the delivery of programmes on time, to good quality standards and with minimal disruption to the student experience.
- Ensure effective communication with all stakeholders and attend and organise regular Resident Manager meetings.
- Give clear understanding of works to occur to the Resident Managers and issue notices for access informing the site team of any reasonable adjustments required.
Resident Experience Officer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Officer
✨Tip Number 1
Familiarise yourself with the University of Leeds and its facilities. Understanding the campus layout and the specific needs of students will help you demonstrate your commitment to enhancing their experience during interviews.
✨Tip Number 2
Network with current or former employees of Wates, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in managing stakeholder relationships. As a Resident Experience Officer, effective communication is key, so be ready to share examples of how you've successfully liaised with various parties in previous roles.
✨Tip Number 4
Research social value initiatives that align with Wates' goals. Being knowledgeable about how you can contribute to these activities will show your enthusiasm for the role and your understanding of its broader impact on the community.
We think you need these skills to ace Resident Experience Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Resident Experience Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in facilities management, stakeholder communication, or project coordination. Use specific examples to demonstrate your ability to support operational teams and manage resident interactions effectively.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to illustrate your communication skills in your application. Mention any relevant experiences where you successfully liaised with different stakeholders or organised meetings.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working with Wates and how you can contribute to enhancing the resident experience at the University of Leeds.
How to prepare for a job interview at Click To Hired
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Resident Experience Officer. Familiarise yourself with the key accountabilities mentioned in the job description, such as liaising with Resident Managers and supporting the operational team.
✨Showcase Communication Skills
Since effective communication is crucial for this role, prepare examples from your past experiences where you successfully communicated with various stakeholders. Highlight how you ensured clarity and understanding in those situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenges in previous roles, especially in environments similar to facilities management. Think about specific instances where you resolved issues with minimal disruption, as this will resonate well with the interviewers.
✨Highlight Your Commitment to Social Value
As the role involves being the lead point of reference for Social Value activities, come prepared to discuss your understanding of social value and how you can contribute to it within the context of the university environment.
