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- Tasks: Be the go-to person for client orders and logistics support.
- Company: Join Khne + Nagel, a leader in global logistics.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Make a real impact in a dynamic environment while helping clients succeed.
- Qualifications: No specific experience needed; just a passion for customer service and logistics.
- Other info: Perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 30000 - 42000 £ per year.
Khne + Nagel (AG & Co.) KGAre you ready to be the hero in the fast-paced world of logistics?In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.How you create impactProcessing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.Managing the green light approval process for consignments destined to non EU destinations.Assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).Monitoring and actioning of client emails via the shared mailboxs.Ensure compliance with company policies and procedures. Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.Tracking and tracing consignments and providing the client with status updates throughout transit. Process client…
QuickSTAT Customer Service Agent employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QuickSTAT Customer Service Agent
✨Tip Number 1
Familiarise yourself with the logistics industry, especially in temperature-controlled transport. Understanding the nuances of this sector will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, as you'll be handling client interactions via email and phone. Role-play scenarios with a friend to improve your ability to relay information clearly and effectively.
✨Tip Number 3
Get comfortable with using online booking portals and tracking systems. Familiarity with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 4
Research Khne + Nagel's company culture and values. Tailoring your approach to align with their ethos can make a significant difference in how you present yourself during the interview process.
We think you need these skills to ace QuickSTAT Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a QuickSTAT Customer Service Agent. Tailor your application to highlight relevant experience in logistics and customer service.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as communication, problem-solving, and attention to detail. Mention any experience with handling client inquiries or managing operational activities in a fast-paced environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the logistics industry and your understanding of QuickSTAT's operations. Use specific examples from your past experiences to demonstrate how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Click To Hired
✨Know the Company Inside Out
Before your interview, make sure to research Khne + Nagel thoroughly. Understand their values, mission, and the specifics of the QuickSTAT service. This will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Communication Skills
As a Customer Service Agent, effective communication is key. Prepare examples of how you've successfully handled client interactions in the past, especially in high-pressure situations. Highlight your ability to relay important information clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to resolve issues or delays, particularly in logistics or customer service. Employers want to see that you can think on your feet and provide solutions, so prepare some relevant examples.
✨Familiarise Yourself with Compliance Standards
Since the role involves ensuring compliance with company policies, brush up on relevant regulations and standards in logistics. Being knowledgeable about these aspects will show that you're serious about maintaining high operational standards.
