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- Tasks: Manage problems and major incidents in a dynamic IT environment.
- Company: Join a diverse and inclusive team focused on delivering top-notch resourcing solutions.
- Benefits: Enjoy flexible working with 2 days on-site and potential for long-term opportunities.
- Why this job: Be part of a fast-paced team that values communication and collaboration.
- Qualifications: Must hold an ITIL accreditation and have experience in Problem or Major Incident Management.
- Other info: We celebrate diversity and support reasonable adjustments throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Umbrella Engagement - 6 Months Initial
Must have outstanding communication skills and hold an ITIL accreditation within either Problem or Major Incident Management.
Looking for someone with either an in-depth knowledge of Problem Management or someone with an in-depth knowledge of Major Incident Management.
The successful candidates must be used to working within a team of Service Management Consultants in a fast-paced medium/large sized organisation with multiple business units. 6 months. 2 days on site in the North. Potential for a long-term role.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Problem and Major Incident Managers ITIL employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem and Major Incident Managers ITIL
✨Tip Number 1
Familiarise yourself with the ITIL framework, especially focusing on Problem and Major Incident Management. Understanding the nuances of these areas will not only boost your confidence but also help you articulate your knowledge during discussions.
✨Tip Number 2
Prepare to showcase your communication skills by practising how you would explain complex IT issues in simple terms. This is crucial as the role requires outstanding communication abilities, so consider role-playing scenarios with a friend or colleague.
✨Tip Number 3
Network with professionals in the field of Service Management. Engaging with others who have experience in Problem or Major Incident Management can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding our commitment to diversity and inclusion will help you align your responses during interviews, demonstrating that you share our core values.
We think you need these skills to ace Problem and Major Incident Managers ITIL
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in Problem Management or Major Incident Management. Use specific examples from your previous roles that demonstrate your skills and knowledge in these areas.
Showcase Communication Skills: Since outstanding communication skills are a must, include instances where you effectively communicated with team members or stakeholders. This could be through presentations, reports, or during incident resolution.
Tailor Your CV: Customise your CV to align with the job description. Focus on your ITIL accreditation and any relevant certifications. Ensure that your CV reflects your ability to work in a fast-paced environment and within a team.
Express Your Values: In your cover letter, mention your commitment to respect and equality. Highlight how your background and perspective can contribute to the diverse community of the organisation.
How to prepare for a job interview at Click To Hired
✨Showcase Your ITIL Knowledge
Make sure to highlight your ITIL accreditation and any relevant experience in Problem or Major Incident Management. Be prepared to discuss specific scenarios where you've applied ITIL principles effectively.
✨Demonstrate Communication Skills
Since outstanding communication skills are a must, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you’ve successfully communicated within a team or during incidents.
✨Familiarise Yourself with Team Dynamics
Understand the importance of teamwork in a fast-paced environment. Be ready to discuss how you’ve collaborated with others in previous roles, especially in service management contexts, and how you can contribute to a cohesive team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Prepare by thinking through past incidents you've managed, focusing on your approach, the outcome, and what you learned from the experience.
