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- Tasks: Support digital platforms while managing incidents and changes in a cloud-based environment.
- Company: Join a dynamic team focused on enhancing higher education through technology.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of an agile team making a real impact in the education sector.
- Qualifications: Experience with Linux, AWS, Python, MySQL, and ITIL practices is essential.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Platform/Application Support Analyst, with Linux support experience, is needed to work with our Higher education client within their agile product team supporting key digital platforms. This role combines support responsibilities with hands-on involvement in lightweight development and release management activities across a modern cloud-based infrastructure. You will be responsible for providing first-line support through a service management ticketing system, triaging and resolving issues from internal users. Managing incidents, changes, and capacity issues in line with ITIL best practices.
Essential Experience
- Solid grounding in Linux systems and AWS services, with some scripting ability in Python and a passion for troubleshooting and continuous improvement.
- Working knowledge of Linux/LAMP environments (CLI, system services, user management)
- Experience with AWS (EC2, S3, IAM, etc.)
- Basic to intermediate Python scripting skills
- Familiarity with MySQL or similar relational databases
- Understanding of ITIL practices for service support
Desirable Experience
- Exposure to agile methodologies or SAFe
This role offers a chance to ...
Platform/Application Support Analyst- Linux / AWS / Python/MySQL/ITIL employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform/Application Support Analyst- Linux / AWS / Python/MySQL/ITIL
✨Tip Number 1
Familiarise yourself with the specific Linux and AWS services mentioned in the job description. Having hands-on experience or even personal projects that showcase your skills in these areas can really set you apart during discussions.
✨Tip Number 2
Brush up on your Python scripting skills, especially focusing on how it can be applied to automate tasks or troubleshoot issues. Being able to demonstrate your coding ability in practical scenarios will impress the hiring team.
✨Tip Number 3
Understand ITIL best practices thoroughly, as this role heavily relies on them. Be prepared to discuss how you've applied these principles in past experiences, particularly in incident and change management.
✨Tip Number 4
If you have any experience with agile methodologies, make sure to highlight it. Even if it's just a basic understanding, showing that you're adaptable and familiar with agile practices can give you an edge.
We think you need these skills to ace Platform/Application Support Analyst- Linux / AWS / Python/MySQL/ITIL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux systems, AWS services, and Python scripting. Use specific examples to demonstrate your troubleshooting skills and familiarity with ITIL practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting digital platforms and your commitment to continuous improvement. Mention any relevant experience with agile methodologies or SAFe, as this is desirable for the role.
Showcase Relevant Skills: When detailing your skills, emphasise your knowledge of LAMP environments, MySQL, and your ability to manage incidents and changes according to ITIL best practices. This will show that you understand the requirements of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support analyst role.
How to prepare for a job interview at Click To Hired
✨Show Your Linux Expertise
Make sure to highlight your experience with Linux systems during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your troubleshooting skills and solid grounding in the platform.
✨Demonstrate AWS Knowledge
Familiarise yourself with key AWS services like EC2, S3, and IAM. You might be asked about how you've used these services in past roles, so having concrete examples ready will help you stand out.
✨Scripting Skills Matter
Since Python scripting is part of the role, brush up on your coding skills. Be ready to discuss any scripts you've written or projects where you've used Python to automate tasks or solve problems.
✨Understand ITIL Practices
As the role involves managing incidents and changes, a solid understanding of ITIL best practices is crucial. Be prepared to explain how you've applied these principles in previous positions, especially in relation to service support.
