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For Companies At a Glance
- Tasks: Manage client queries and ensure accurate processing of pension transactions.
- Company: Join a leading financial services firm known for its commitment to client satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working options, and an annual bonus of up to 10%.
- Why this job: Make a real impact by improving processes and enhancing the client experience.
- Qualifications: No specific qualifications required; just bring your attention to detail and customer service skills.
- Other info: Work in a fast-paced environment with opportunities for growth and development.
The predicted salary is between 28500 - 29500 £ per year.
Location: Glasgow
Salary: £28,500-£29,500 + up to 10% annual bonus
Hours: 35 hours per week, Monday to Friday (Hybrid after training)
About the Role
We are working with a well-known Financial services client who are looking for a Pensions Administrator to join their Client Solutions Technical Team in Glasgow. This is a varied and fast-paced role at the heart of their operations, where exceptional customer service and attention to detail go hand in hand. You will be managing a range of queries and client instructions, ensuring they are completed accurately and within agreed timeframes helping advisers achieve the best outcomes for their clients. This role offers the opportunity to make a real impact, not just by supporting our clients, but by identifying improvements to existing controls and processes. You will play an important part in safeguarding client money and enhancing the client journey.
Key Responsibilities
- Manage incoming client queries and instructions, including processing money movements, transfers, and pension transactions.
- Support operations across the wider department as required.
- Respond to client queries clearly and professionally.
Pensions Administrator-Complex Cases employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator-Complex Cases
✨Tip Number 1
Familiarise yourself with the specific pension schemes and regulations relevant to the role. Understanding the complexities of pensions will not only boost your confidence but also demonstrate your commitment to the field during any discussions.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those who work in pensions administration. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle complex client queries. Think about examples from your past experiences where you successfully resolved issues or improved processes.
✨Tip Number 4
Showcase your attention to detail by being meticulous in your follow-up communications. Whether it's a thank-you email after an interview or clarifying points discussed, this will highlight your professionalism and dedication to client service.
We think you need these skills to ace Pensions Administrator-Complex Cases
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Pensions Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in pensions administration or financial services. Use specific examples to demonstrate your attention to detail and customer service skills, as these are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in this position and how you can contribute to the team. Mention your ability to manage queries and improve processes, as highlighted in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Pensions Administrator role.
How to prepare for a job interview at Click To Hired
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Pensions Administrator, especially in handling complex cases. Familiarise yourself with common queries and processes related to pensions, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your past experiences where you successfully managed complex tasks or resolved issues by being meticulous. Highlight how your careful approach led to positive outcomes.
✨Prepare for Customer Service Scenarios
Expect questions about customer service, as this role is client-facing. Think of specific instances where you provided excellent service or resolved difficult situations. Be ready to explain your thought process and the steps you took to ensure client satisfaction.
✨Demonstrate Problem-Solving Skills
The ability to identify improvements in processes is key in this role. Prepare to discuss any previous experiences where you identified inefficiencies and proposed solutions. This will show your proactive mindset and commitment to enhancing client journeys.
