Pension Technical Lead

Objective of the Role One of our Financial Services Clients require a Pension Technical Lead / Manager to provide technical support and oversight to the administration teams responsible for delivering high levels of service to the business. Working closely with the Head of the Workplace Pension Trust, this role will provide senior level support including checking member and reconciliation cases, advice on complex administration queries and implementing process efficiencies. Key Responsibilities The role holder will work with the Head of the Workplace Pension Trust to provide agile support to all administration teams across these key responsibilities: • Ensure high levels of business as usual service delivery. • Promote and embed process efficiencies. • Support transparent and effective reporting. • Assist team leaders with case checking and complex queries. • Assist checking of reconciliation cases. • Support administration aspects of transition project. • Ensure clients receive regular and effective communication which is professional and delivered to the highest standards. • Maintain and develop good business relationships with internal and external customers. • Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down. • Escalate any problems, mistakes, backlogs, or issues immediately to the line manager…