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For Companies At a Glance
- Tasks: Support customers with PACS technical issues via email and phone.
- Company: Join a global leader in medical software systems with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus, hybrid work, and excellent training opportunities.
- Why this job: Be part of a rewarding role that impacts healthcare and enhances customer satisfaction.
- Qualifications: Experience in PACS support, administration, or NHS IT is essential.
- Other info: This role offers genuine career progression in a growing organisation.
The predicted salary is between 28000 - 36000 £ per year.
Basic Salary £35,000 to £45,000 (Depending on Experience) 10% Bonus Benefits Package. Genuine Opportunities for Excellent Training and Career Progression.
An excellent opportunity for a PACS Administrator or PACS Technical Support Specialist to join a global market leader of Medical Software Systems.
Hybrid role with two days per week in the office.
Following continued growth, this market-leading organisation now seeks to recruit a customer-focused PACS Technical Support Engineer. In this rewarding role, the successful applicant will be responsible for:
- Managing customer relationships and resolving all PACS technical support issues.
- Providing support via email or phone.
- Working with key healthcare informatics and medical imaging customers.
- Ensuring that customer satisfaction is achieved and maintained.
To be considered for this role you should be able to demonstrate one of the following backgrounds:
- PACS Technical Support Engineer
- PACS Administrator
- PACS Application Specialist
- NHS IT Support or NHS IT Engineering background
Leader in healthcare and a well-respected medical equipment and medical device software systems provider.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PACS Technical Support Engineer, IT Healthcare Systems
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in PACS (Picture Archiving and Communication System) and medical imaging. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the healthcare IT sector, especially those who work with PACS systems. Attend industry events or join relevant online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 3
Prepare for technical questions related to PACS support by reviewing common issues and solutions. Being able to discuss specific scenarios will show your problem-solving skills and readiness for the role.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to tailor your conversations and show how your background aligns with their needs during interviews.
We think you need these skills to ace PACS Technical Support Engineer, IT Healthcare Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in PACS support or administration. Emphasise any specific technical skills or projects that relate to the role, such as managing customer relationships or resolving technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare IT and your understanding of PACS systems. Mention how your background aligns with the job requirements and express your enthusiasm for the opportunity to contribute to customer satisfaction.
Highlight Customer Service Skills: Since the role involves managing customer relationships, be sure to include examples of your customer service experience. Describe situations where you successfully resolved issues or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Click To Hired
✨Know Your PACS Inside Out
Make sure you have a solid understanding of PACS (Picture Archiving and Communication System) and its functionalities. Be prepared to discuss your previous experiences with PACS, including any technical issues you've resolved and how you managed customer relationships.
✨Demonstrate Customer Focus
Since this role involves managing customer relationships, be ready to share examples of how you've successfully handled customer support issues in the past. Highlight your communication skills and your ability to maintain customer satisfaction.
✨Familiarise Yourself with Healthcare IT
Brush up on your knowledge of healthcare informatics and medical imaging systems. Understanding the broader context of the healthcare environment will help you answer questions more effectively and show that you're genuinely interested in the field.
✨Prepare for Technical Questions
Expect to face technical questions related to PACS and IT support. Review common troubleshooting scenarios and be ready to explain your thought process when diagnosing and resolving issues. This will demonstrate your problem-solving skills and technical expertise.
